Side-by-side comparison
SupportIQ answers your customers, tracks their orders, issues refunds, cancels and edits orders, etc
| Metric | Shopify Inbox | Kernvel SupportIQ |
|---|---|---|
| Rating | 4.5 ★ | — |
| Total reviews | 5.8k | 0 |
| Free plan | Yes | Yes |
| Pricing | Free | Free plan available |
| Pricing tiers | — | 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | 4 | — |
| Languages | 21 supported |
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 1). Pick Kernvel SupportIQ if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Shopify Inbox audit • Kernvel SupportIQ audit
| Field | Shopify Inbox | Kernvel SupportIQ |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 84/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 1 supported |
| Listed since | Aug 2019 | Jul 2026 |
|---|
| Listed |
|---|
| Keyword | Shopify Inbox | Kernvel SupportIQ |
|---|---|---|
| chat | #2 | Not ranked |
| email chat | #3 | Not ranked |
| chatbox | #5 | Not ranked |
Not featured in any section recently.
| Signal | Shopify Inbox | Kernvel SupportIQ |
|---|---|---|
| Average rating | 4.5 ★ (5.8k) | — |
| Rating distribution | 580% 48% 33% 22% 18% | 5— 4— 3— 2— 1— |
Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are u
App is good, but I can't wrap my head around why such forward thinking company as Shopify don't have an API, don't allow to respond by email. I want to use my agent to manage my customer service not yours. This is multichannel world and I do have my own trained agent and I don't need yours.
Good getting better
Both Shopify Inbox and Kernvel SupportIQ offer a free plan. Shopify Inbox lists no paid plan with a published price; Kernvel SupportIQ lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
AppRanks cannot separate these two on rating, because neither publishes one. Shopify Inbox does carry the larger published review base (5,818 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,818 vs 0).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Shopify Inbox has 5,818 published reviews; Kernvel SupportIQ has 0 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Shopify Inbox and Kernvel SupportIQ both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kernvel SupportIQ" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
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