Side-by-side comparison
Our AI agent enhances sales by providing instant replies through the storefront and other channels.
| Metric | Shopify Inbox | Jaweb AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.5 ★ | ★ 5.0 ★ |
| Total reviews | ★ 5.8k | 2 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Pricing tiers | — | 3 tiers |
| Listed features | ★ 4 | 3 |
| Featured placements | 4 | — |
Shopify Inbox and Jaweb AI Chatbot & Live Chat each lead on different measured dimensions — pick by the one that matters most to you.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Shopify Inbox audit • Jaweb AI Chatbot & Live Chat audit
| Field | Shopify Inbox | Jaweb AI Chatbot & Live Chat |
|---|---|---|
| Tagline | ||
| Listing audit | 85/100 listing audit | 94/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Languages | 21 supported | 26 supported |
|---|
| Listed since | Aug 2019 | Jun 2024 |
|---|
| Listed |
|---|
None
| Keyword | Shopify Inbox | Jaweb AI Chatbot & Live Chat |
|---|---|---|
| live chat | #7 | #161 |
| ai chatbot | #43 | #136 |
| chatbot | #46 | #164 |
| chatbot ia | #44 | #204 |
Not featured in any section recently.
| Signal | Shopify Inbox | Jaweb AI Chatbot & Live Chat |
|---|---|---|
| Average rating | 4.5 ★ (5.8k) | 5.0 ★ (2) |
Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are u
App is good, but I can't wrap my head around why such forward thinking company as Shopify don't have an API, don't allow to respond by email. I want to use my agent to manage my customer service not yours. This is multichannel world and I do have my own trained agent and I don't need yours.
Good getting better
Review text isn't collected for this app yet (2 reviews on the marketplace).
Both Shopify Inbox and Jaweb AI Chatbot & Live Chat offer a free plan. Shopify Inbox lists no paid plan with a published price; Jaweb AI Chatbot & Live Chat lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Jaweb AI Chatbot & Live Chat has the higher average rating (5.0★ from 2 reviews) compared to Shopify Inbox (4.5★ from 5,819 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Jaweb AI Chatbot & Live Chat holds the higher average rating (5.0★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,819 vs 2).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Shopify Inbox has 5,819 published reviews; Jaweb AI Chatbot & Live Chat has 2 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Shopify Inbox and Jaweb AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Jaweb AI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.