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1. Listing metadata
Field-level data| Konvo | Shopify Inbox | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Konvo | Shopify Inbox | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Konvo: AI Support & Marketing | Shopify Inbox |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.6 ★ |
| Total reviews | 11 | ★ 5.8k |
| Free plan | — | ★ Yes |
| Pricing | From $155/month | ★ Free |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | — |
| Listed features | 4 | 4 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 54 new |
| Languages | 1 supported | 21 supported |
| Listed since | Mar 2024 | Aug 2019 |
Based on the data on this page, Konvo: AI Support & Marketing is the stronger choice for most Shopify App Store merchants — 5.0★ vs Shopify Inbox's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Shopify Inbox offers a free tier (Free) while Konvo: AI Support & Marketing starts at From $155/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Shopify Inbox has the larger user base (5,795 reviews vs 11), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Konvo: AI Support & Marketing's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Konvo: AI Support & Marketing; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shopify Inbox's 5,795-review base may include the workflow context that matches your specific use case better than Konvo: AI Support & Marketing's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Konvo: AI Support & Marketing audit • Shopify Inbox audit
| Last updated | — | — |
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| Keyword | Konvo | Shopify Inbox |
|---|---|---|
| livechat | #171 | #43 |
| ai chat | #104 | #25 |
| chat | #131 | #31 |
| ai chatbot | #135 | #44 |
| live chat | #200 | #71 |
Not featured in any section recently.
No tracked changes.
| Signal | Konvo | Shopify Inbox |
|---|---|---|
| Average rating | 5.0 ★ (11) | 4.6 ★ (5.8k) |
| Rating distribution | 5— 4— 3— 2— 1— | 580% 48% 33% 22% 17% |
| Reviews · last 7 days | — | +8 |
| Reviews · last 30 days | — | +54 |
| Reviews · last 90 days | — | +276 |
No reviews yet.
The AI agent is horrible and cannot be turned off.
Shopify Inbox is the cheaper option — it offers a free plan (Free). Konvo: AI Support & Marketing starts at From $155/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
Konvo: AI Support & Marketing has the higher average rating (5.0★ from 11 reviews) compared to Shopify Inbox (4.6★ from 5,795 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Konvo: AI Support & Marketing holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Shopify Inbox has the deeper published review base (5,795 vs 11), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Konvo: AI Support & Marketing typically suits early-stage and growth-mode teams based on its published review base (11 reviews). Shopify Inbox typically suits established teams with steady usage based on its published review base (5,795 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Konvo: AI Support & Marketing and Shopify Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Konvo: AI Support & Marketing" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
