Side-by-side comparison · 24 data points
Add a storefront chat widget for customer questions. Resolve chats faster with rules and handoff.
| HiveChat ‑ Live Chat & Chatbot | Prefixbox AI Search & Filter | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
AI search, AI chat, product filters & search bar to boost CR with smart product search & discovery
| Metric | HiveChat ‑ Live Chat & Chatbot | Prefixbox AI Search & Filter |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 1 | ★ 59 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Languages | 7 supported | 1 supported |
| Listed since | May 2026 | Dec 2023 |
HiveChat ‑ Live Chat & Chatbot and Prefixbox AI Search & Filter are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: HiveChat ‑ Live Chat & Chatbot at Free plan available, Prefixbox AI Search & Filter at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: HiveChat ‑ Live Chat & Chatbot audit • Prefixbox AI Search & Filter audit
| Last updated | — | — |
|---|
| Keyword | HiveChat ‑ Live Chat & Chatbot | Prefixbox AI Search & Filter |
|---|---|---|
| chat | #235 | #76 |
| ai live chat | #150 | #239 |
No tracked changes.
Both HiveChat ‑ Live Chat & Chatbot and Prefixbox AI Search & Filter offer paid plans only. HiveChat ‑ Live Chat & Chatbot starts at Free plan available; Prefixbox AI Search & Filter starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
HiveChat ‑ Live Chat & Chatbot (5.0★, 1 reviews) and Prefixbox AI Search & Filter (5.0★, 59 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Prefixbox AI Search & Filter does carry the larger published review base (59 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Prefixbox AI Search & Filter has the deeper published review base (59 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
HiveChat ‑ Live Chat & Chatbot typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Prefixbox AI Search & Filter typically suits early-stage and growth-mode teams based on its published review base (59 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. HiveChat ‑ Live Chat & Chatbot and Prefixbox AI Search & Filter both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HiveChat ‑ Live Chat & Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
