HiveChat ‑ Live Chat & Chatbot for Shopify App Store
HiveChat ‑ Live Chat & Chatbot is a Shopify app, with a 5.0 average rating from 1 review, with a free plan available, as of Sep 3, 2026.
HiveChat ‑ Live Chat & Chatbot is a Shopify App Store app by Hive Interactive, launched May 2026. With a rating of 5.0★ from 1 reviews.
AppRanks verdict
Generated from live marketplace data — refreshed daily
HiveChat ‑ Live Chat & Chatbot is a category-leading Shopify app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Shopify App Store listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Hive Interactive — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
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About HiveChat ‑ Live Chat & Chatbot
How HiveChat ‑ Live Chat & Chatbot works
HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction trends.
Screenshots
Key features
- Answer common questions automatically with rule-based chat replies
- Recommend products directly inside chat
- Manage chats with assignment, notes, and canned replies
- Follow up by email when customers leave the chat
- Track conversations, escalations, clicks, and satisfaction
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Advanced CustomizationLeverage advanced options for deeper personalization of your setup.common
- AI AnalyticsUtilize AI-driven analytics tools for actionable insights and reporting.common
- Behavior TrackingAnalyze user behavior to improve engagement and retention.common
- Business Hours ManagementSet and manage your business operating hours effectively.differentiator
- Callback ServiceImplement callback functionality to enhance user interactions.common
- Chat AssignmentAssign chats to specific team members for better management.differentiator
- Chat ButtonsAdd buttons to facilitate quick access to chat support.common
- Chat FlowsCreate structured chat flows to guide conversations effectively.differentiator
- Customer Insights AnalysisGain actionable insights from customer data to drive decisions.differentiator
- Email ChatIntegrate email communication within your chat platform.differentiator
- Custom Email TemplatesCreate and customize email templates for various communications.
- EncryptionUse encryption techniques to secure data and communications.common
- File Upload SupportEasily upload images and photos for your products.common
- Font and Color CustomizationCustomize the font style and color to match your brand identity.table-stakes
- Custom GreetingsAdd personalized greetings to enhance user engagement on your site.common
- Live Chat SupportEngage with support agents in real-time through live chat.table-stakes
- Multi-Language SupportOffer a multilingual experience for your customers.common
- Product RecommendationsProvide personalized product recommendations to boost sales.table-stakes
- Quick RepliesProvide instant responses to common customer inquiries.table-stakes
- Store UpdatesManage and apply bulk updates for orders and inventory seamlessly.common
- Survey CollectionCollect valuable insights through customizable surveys and feedback forms.common
- Tagging SystemImplement a tagging system to enhance organization and searchability.common
- Unlimited Automation RulesCreate an unlimited number of automation rules to enhance workflows.
- Unlimited Chat HistoryAccess unlimited chat and conversation history for customer interactions.niche
- Unlimited Conversation ManagementEngage in unlimited conversations with your customers.niche
- Welcome MessagesSend personalized welcome messages to new customers to enhance engagement.table-stakes
- Chat WidgetImplement a chat widget to facilitate real-time customer support.common
Pricing plans
Free
|
Basic9.99/month
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Most popular Pro29.99/month
|
Keyword rankings
HiveChat ‑ Live Chat & Chatbot ranks for 18 keywords across Shopify App Store. Here are the top 3:
Competitors & alternatives
AppRanks tracks competitor sets per category. For HiveChat ‑ Live Chat & Chatbot, the independent listing audit includes a competitive context section, and the full Shopify app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is HiveChat ‑ Live Chat & Chatbot?
HiveChat ‑ Live Chat & Chatbot is an app for Shopify. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2026. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by Hive Interactive.
Is HiveChat ‑ Live Chat & Chatbot free?
HiveChat ‑ Live Chat & Chatbot offers a free plan that merchants can install on Shopify without entering payment details. Paid tiers Basic, Pro unlock additional features for teams that outgrow the free plan. Pricing details on this page are mirrored from the live Shopify listing and refresh on each scrape cycle.
What languages does HiveChat ‑ Live Chat & Chatbot support?
HiveChat ‑ Live Chat & Chatbot declares support for 7 languages on its Shopify marketplace listing: English, French, German, Spanish, Italian, Dutch, with 1 additional locale documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.