Hive Help Desk vs Zipchat AI Chatbot & Live Chat

Based on the data on this page, Zipchat AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 4.9★ vs Hive Help Desk's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: Hive Help Desk at Free plan available, Zipchat AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Zipchat AI Chatbot & Live Chat has the larger user base (193 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Hive Help Desk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Zipchat AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Hive Help Desk's 0-review base may include the workflow context that matches your specific use case better than Zipchat AI Chatbot & Live Chat's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Hive Help Desk or Zipchat AI Chatbot & Live Chat cheaper?

Both Hive Help Desk and Zipchat AI Chatbot & Live Chat offer paid plans only. Hive Help Desk starts at Free plan available; Zipchat AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.

Should I choose Hive Help Desk or Zipchat AI Chatbot & Live Chat?

AppRanks cannot separate these two on rating, because neither publishes one. Zipchat AI Chatbot & Live Chat does carry the larger published review base (193 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Hive Help Desk or Zipchat AI Chatbot & Live Chat?

Both apps are one-click installs from the Shopify App Store. Zipchat AI Chatbot & Live Chat has the deeper published review base (193 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Hive Help Desk typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Zipchat AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (193 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Hive Help Desk and Zipchat AI Chatbot & Live Chat?

Migration support varies by app and category. Hive Help Desk and Zipchat AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Hive Help Desk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.