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Field-level data| Gorgias | LiveSupporti ‑ Live Chat | |
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| Gorgias | LiveSupporti ‑ Live Chat | |
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Chat with your customers and provide great customer experience.
| Metric | Gorgias: AI, Helpdesk & Chat | LiveSupporti ‑ Live Chat |
|---|---|---|
| Rating | 4.2 ★ | 4.2 ★ |
| Total reviews | ★ 659 | 5 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 2 | — |
| Review velocity (30d) | 11 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Mar 2017 | Apr 2016 |
Gorgias: AI, Helpdesk & Chat and LiveSupporti ‑ Live Chat are evenly matched on rating (4.2★ vs 4.2★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Gorgias: AI, Helpdesk & Chat at Free plan available, LiveSupporti ‑ Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Gorgias: AI, Helpdesk & Chat has the larger user base (659 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. LiveSupporti ‑ Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Gorgias: AI, Helpdesk & Chat audit • LiveSupporti ‑ Live Chat audit
| Keyword | Gorgias | LiveSupporti ‑ Live Chat |
|---|---|---|
| helpdesk | #2 | #1061 |
| ai live chat | #39 | #80 |
| contact form | #25 | #101 |
| live chat | #50 | #88 |
| live chat app | #69 | #77 |
Not featured in any section recently.
No tracked changes.
| Signal | Gorgias | LiveSupporti ‑ Live Chat |
|---|---|---|
| Average rating | 4.2 ★ (659) | 4.2 ★ (5) |
| Rating distribution | 582% 45% 31% 22% 111% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +5 | — |
| Reviews · last 30 days | +11 | — |
| Reviews · last 90 days | +34 | — |
8 figure founder here -- avoid this product like the plague. The worst support and customer service you will ever receive. The moment our contract ends, we'll be switching to Richpanel. After paying for thousands for a "white glove" onboarding experience, our rep incorrectly turned the AI agent live, which began reply
Both Gorgias: AI, Helpdesk & Chat and LiveSupporti ‑ Live Chat offer paid plans only. Gorgias: AI, Helpdesk & Chat starts at Free plan available; LiveSupporti ‑ Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Gorgias: AI, Helpdesk & Chat (4.2★, 659 reviews) and LiveSupporti ‑ Live Chat (4.2★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Gorgias: AI, Helpdesk & Chat fits better if you prioritize broader integrations; LiveSupporti ‑ Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Gorgias: AI, Helpdesk & Chat has more onboarding documentation maturity (659 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Gorgias: AI, Helpdesk & Chat typically suits early-stage and growth-mode stores based on its review-base composition (659 reviews). LiveSupporti ‑ Live Chat aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
The AI shopping assistant was efficient and made it easy for a customer to purchase an accessory on our website. So far, we're very satisfied with its performance. I gave it 4 stars instead of 5 only because we're still new to using the AI and are continuing to learn its capabilities. We're looking forward to seeing ho
This platform went from an industry leader to an ad laden hacked up pile of AI slop. They'll say they care about your feedback, and ignore it. I have ads in 3 places to pay extra for an AI agent that hallucinates more than I did in college, force a complete relearn of a UI into an obviously AI generated UI that is miss
Gorgias performance and Gorgias support have been excellent so far for our team. We've invested heavily in their app and the ai and I'm happy with the results. The amount of resolutions that the ai is able to achieve via chat or email is a little scary sometimes to me. We have about 4 human agents that are able to w
No reviews yet.
Migration support varies by app and category. Gorgias: AI, Helpdesk & Chat and LiveSupporti ‑ Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from LiveSupporti ‑ Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
