Gorgias vs HelpDesk.com AI Ticketing

UPDATE: Lowering our review from 3 stars to 2 stars due to terrible customer support. We’ve repeatedly followed their suggestions to resolve spam call billing issues, but nothing has worked. Instead of actually investigating the problem, they keep sending the same canned AI responses. It’s frustrating, lazy and has lef

Muhammad was a huge help! Excellent service, definitely 5 stars.

Very disappointing experience with Gorgias. My access to the service was cancelled without explanation, yet my credit card continued to be charged for two months while I couldn’t use it. Despite reaching out, I received no response or explanation for why my access was removed or why the charges continued. In my experie

Solid customer support, includes features we need, great options for adjustments.

The gorgias AI agent is amazing and has really relieved pressure from our customer services department. Over time we have worked closely with our account managers Stefan & Alessandro to really tailor it to our business needs and ensure the tone of voice matches our brand. I would highly recommend brands utilise this to