Side-by-side comparison · 24 data points
Help desk ticketing system to easily manage multiple communication channels and customer relations.
| HelpDesk.com AI Ticketing | Smartreply AI Customer Service | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
SmartReply AI communicates with customers on autopilot across Social Media, chat, and email.
| Metric | HelpDesk.com AI Ticketing | Smartreply AI Customer Service |
|---|---|---|
| Rating | 1.0 ★ | ★ 5.0 ★ |
| Total reviews | 1 | ★ 9 |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 2 tiers | ★ 3 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2021 | Mar 2024 |
Based on the data on this page, Smartreply AI Customer Service is the stronger choice for most Shopify App Store merchants — 5.0★ vs HelpDesk.com AI Ticketing's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: HelpDesk.com AI Ticketing at Free trial available, Smartreply AI Customer Service at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Smartreply AI Customer Service; mid-market and enterprise merchants with specific feature requirements should evaluate both — HelpDesk.com AI Ticketing's 1-review base may include the workflow context that matches your specific use case better than Smartreply AI Customer Service's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: HelpDesk.com AI Ticketing audit • Smartreply AI Customer Service audit
| Keyword | HelpDesk.com AI Ticketing | Smartreply AI Customer Service |
|---|---|---|
| helpdesk | #528 | #6414 |
| ai customer support | #189 | #18 |
| customer service | #240 | #2 |
| ai helpdesk software | #502 | #227 |
| ai helpdesk | #59 | #230 |
Both HelpDesk.com AI Ticketing and Smartreply AI Customer Service offer paid plans only. HelpDesk.com AI Ticketing starts at Free trial available; Smartreply AI Customer Service starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Smartreply AI Customer Service has the higher average rating (5.0★ from 9 reviews) compared to HelpDesk.com AI Ticketing (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Smartreply AI Customer Service holds the higher average rating (5.0★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Smartreply AI Customer Service has the deeper published review base (9 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
HelpDesk.com AI Ticketing typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Smartreply AI Customer Service typically suits early-stage and growth-mode teams based on its published review base (9 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. HelpDesk.com AI Ticketing and Smartreply AI Customer Service both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from HelpDesk.com AI Ticketing" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
