MX vs Kustomer

Based on the data on this page, Kustomer is the stronger choice for most Shopify App Store merchants — 5.0★ vs MX: Helpdesk & Live Chat's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: MX: Helpdesk & Live Chat at Free, Kustomer at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Kustomer; mid-market and enterprise merchants with specific feature requirements should evaluate both — MX: Helpdesk & Live Chat's 10-review base may include the workflow context that matches your specific use case better than Kustomer's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is MX: Helpdesk & Live Chat or Kustomer cheaper?

Both MX: Helpdesk & Live Chat and Kustomer offer paid plans only. MX: Helpdesk & Live Chat starts at Free; Kustomer starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, MX: Helpdesk & Live Chat or Kustomer?

Kustomer has the higher average rating (5.0★ from 24 reviews) compared to MX: Helpdesk & Live Chat (4.4★ from 10 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose MX: Helpdesk & Live Chat or Kustomer?

Kustomer holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, MX: Helpdesk & Live Chat or Kustomer?

Both apps are one-click installs from the Shopify App Store. Kustomer has the deeper published review base (24 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

MX: Helpdesk & Live Chat typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Kustomer typically suits early-stage and growth-mode teams based on its published review base (24 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between MX: Helpdesk & Live Chat and Kustomer?

Migration support varies by app and category. MX: Helpdesk & Live Chat and Kustomer both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.