| Metric | MX: Helpdesk & Live Chat | Kustomer |
|---|---|---|
| Rating | 4.4 ★ | ★ 5.0 ★ |
| Total reviews | 7 | ★ 24 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | — | 1 tier |
| Listed features | 5 | 5 |
| Languages | 19 supported | 10 supported |
| Listed since | Oct 2025 | Apr 2020 |
Based on the data on this page, Kustomer is the stronger choice for most Shopify App Store merchants — 5.0★ vs MX: Helpdesk & Live Chat's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: MX: Helpdesk & Live Chat at Free, Kustomer at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Kustomer; mid-market and enterprise merchants with specific feature requirements should evaluate both — MX: Helpdesk & Live Chat's 7-review base may include the workflow context that matches your specific use case better than Kustomer's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: MX: Helpdesk & Live Chat audit • Kustomer audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | MX | Kustomer |
|---|---|---|
| helpdesk | #11 | #43 |
| help center | #77 | #44 |
| live chat | #28 | #158 |
| livechat | #53 | #141 |
| chat | #96 | #119 |
No tracked changes.
Both MX: Helpdesk & Live Chat and Kustomer offer paid plans only. MX: Helpdesk & Live Chat starts at Free; Kustomer starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Kustomer has the higher average rating (5.0★ from 24 reviews) compared to MX: Helpdesk & Live Chat (4.4★ from 7 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. MX: Helpdesk & Live Chat fits better if you prioritize broader integrations; Kustomer is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Kustomer has more onboarding documentation maturity (24 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
MX: Helpdesk & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (7 reviews). Kustomer aligns more with early-stage and growth-mode stores (24 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. MX: Helpdesk & Live Chat and Kustomer both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
