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1. Listing metadata
Field-level data| Convi | MX | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Convi | MX | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Convi: AI Helpdesk & Chatbot | MX: Helpdesk & Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.4 ★ |
| Total reviews | ★ 13 | 10 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | Yes | Yes |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 | 5 |
| Review velocity (30d) | 0 new | — |
| Languages | 8 supported | 19 supported |
| Listed since | Jun 2025 | Oct 2025 |
Based on the data on this page, Convi: AI Helpdesk & Chatbot is the stronger choice for most Shopify App Store merchants — 5.0★ vs MX: Helpdesk & Live Chat's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Convi: AI Helpdesk & Chatbot at Free plan available, MX: Helpdesk & Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Convi: AI Helpdesk & Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — MX: Helpdesk & Live Chat's 10-review base may include the workflow context that matches your specific use case better than Convi: AI Helpdesk & Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Convi: AI Helpdesk & Chatbot audit • MX: Helpdesk & Live Chat audit
| Listed |
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| Last updated | — | — |
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| Keyword | Convi | MX |
|---|---|---|
| helpdesk | #165 | #42 |
| live chat | #20 | #11 |
| live | #23 | #15 |
| help desk | #33 | #6 |
| inbox | #29 | #38 |
| Signal | Convi | MX |
|---|---|---|
| Average rating | 5.0 ★ (13) | 4.4 ★ (10) |
| Rating distribution | 591% 40% 30% 20% 19% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +1 | — |
Both Convi: AI Helpdesk & Chatbot and MX: Helpdesk & Live Chat offer paid plans only. Convi: AI Helpdesk & Chatbot starts at Free plan available; MX: Helpdesk & Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
Convi: AI Helpdesk & Chatbot has the higher average rating (5.0★ from 13 reviews) compared to MX: Helpdesk & Live Chat (4.4★ from 10 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Convi: AI Helpdesk & Chatbot holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Convi: AI Helpdesk & Chatbot has the deeper published review base (13 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Convi: AI Helpdesk & Chatbot typically suits early-stage and growth-mode teams based on its published review base (13 reviews). MX: Helpdesk & Live Chat typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Excellent!!!!
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
No reviews yet.
Migration support varies by app and category. Convi: AI Helpdesk & Chatbot and MX: Helpdesk & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
