Side-by-side comparison · 24 data points
AI chatbot that answers customer support questions 24/7. Helps reduce ticket volume automatically.
| Convi ‑ AI Support Chatbot | MX | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Convi ‑ AI Support Chatbot | MX: Helpdesk & Live Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.4 ★ |
| Total reviews | ★ 11 | 7 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 5 | 5 |
| Languages | 1 supported | 19 supported |
| Listed since | Jun 2025 | Oct 2025 |
Based on the data on this page, Convi ‑ AI Support Chatbot is the stronger choice for most Shopify App Store merchants — 5.0★ vs MX: Helpdesk & Live Chat's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Convi ‑ AI Support Chatbot at Free plan available, MX: Helpdesk & Live Chat at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Convi ‑ AI Support Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — MX: Helpdesk & Live Chat's 7-review base may include the workflow context that matches your specific use case better than Convi ‑ AI Support Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Convi ‑ AI Support Chatbot audit • MX: Helpdesk & Live Chat audit
| Last updated | — | — |
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| Keyword | Convi ‑ AI Support Chatbot | MX |
|---|---|---|
| support chatbot | #1 | Not ranked |
| ai support chatbot | #1 | Not ranked |
| ai agent | #2 | Not ranked |
| helpdesk | Not ranked | #11 |
| helpdesk software | Not ranked | #19 |
Both Convi ‑ AI Support Chatbot and MX: Helpdesk & Live Chat offer paid plans only. Convi ‑ AI Support Chatbot starts at Free plan available; MX: Helpdesk & Live Chat starts at Free. Compare the per-tier features in the Pricing section above before committing.
Convi ‑ AI Support Chatbot has the higher average rating (5.0★ from 11 reviews) compared to MX: Helpdesk & Live Chat (4.4★ from 7 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Convi ‑ AI Support Chatbot fits better if you prioritize rating consistency; MX: Helpdesk & Live Chat is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Convi ‑ AI Support Chatbot has more onboarding documentation maturity (11 reviews vs 7), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Convi ‑ AI Support Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (11 reviews). MX: Helpdesk & Live Chat aligns more with early-stage and growth-mode stores (7 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Convi ‑ AI Support Chatbot and MX: Helpdesk & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MX: Helpdesk & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
