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1. Listing metadata
Field-level data| Convi | eDesk ‑ AI, Helpdesk & Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Convi | eDesk ‑ AI, Helpdesk & Chat | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Convi: AI Helpdesk & Chatbot | eDesk ‑ AI, Helpdesk & Chat |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 13 | ★ 32 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | 0 new | — |
| Languages | 8 supported | 5 supported |
| Listed since | Jun 2025 | Jul 2016 |
Convi: AI Helpdesk & Chatbot edges out eDesk ‑ AI, Helpdesk & Chat on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Convi: AI Helpdesk & Chatbot at Free plan available, eDesk ‑ AI, Helpdesk & Chat at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Convi: AI Helpdesk & Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — eDesk ‑ AI, Helpdesk & Chat's 32-review base may include the workflow context that matches your specific use case better than Convi: AI Helpdesk & Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Convi: AI Helpdesk & Chatbot audit • eDesk ‑ AI, Helpdesk & Chat audit
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| Last updated | — | — |
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| Keyword | Convi | eDesk ‑ AI, Helpdesk & Chat |
|---|---|---|
| help desk | #10 | #6 |
| ai helpdesk support | #101 | #7 |
| helpdesk | #155 | #51 |
| helpdesk software | #188 | #6 |
| email chat | #24 | #24 |
| Signal | Convi | eDesk ‑ AI, Helpdesk & Chat |
|---|---|---|
| Average rating | 5.0 ★ (13) | 4.7 ★ (32) |
| Rating distribution | 591% 40% 30% 20% 19% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +1 | — |
Both Convi: AI Helpdesk & Chatbot and eDesk ‑ AI, Helpdesk & Chat offer paid plans only. Convi: AI Helpdesk & Chatbot starts at Free plan available; eDesk ‑ AI, Helpdesk & Chat starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Convi: AI Helpdesk & Chatbot has the higher average rating (5.0★ from 13 reviews) compared to eDesk ‑ AI, Helpdesk & Chat (4.7★ from 32 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Convi: AI Helpdesk & Chatbot holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. eDesk ‑ AI, Helpdesk & Chat has the deeper published review base (32 vs 13), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Convi: AI Helpdesk & Chatbot typically suits early-stage and growth-mode teams based on its published review base (13 reviews). eDesk ‑ AI, Helpdesk & Chat typically suits early-stage and growth-mode teams based on its published review base (32 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Excellent!!!!
Was very imprssed with the pretty much instant help i recieved from Sean. Fixed my issues straight away and didnt cause any issues. Great service! Thanks!!
Great support in helping with a minor customisation plus they respond well to feature suggestions which is good.
The support from this app is unmatched. I am absolutely pleased with Shawn best agent of the whole year
Me han ayudado en todo, ha sido una atención excelente y rápida, Muchas Gracias!!!!
No reviews yet.
Migration support varies by app and category. Convi: AI Helpdesk & Chatbot and eDesk ‑ AI, Helpdesk & Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Convi: AI Helpdesk & Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
