Side-by-side comparison · 24 data points
Connect with customers instantly using a floating WA chat button on your storefront.
| Floating Chat Button | Tidio ‑ Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | Floating Chat Button | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | 3.7 ★ | ★ 4.7 ★ |
| Total reviews | 5 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | — | 34 new |
| Languages | 1 supported | 6 supported |
| Listed since | Jul 2025 | Jul 2014 |
Based on the data on this page, Tidio ‑ Live Chat & AI Chatbot is the stronger choice for most Shopify App Store merchants — 4.7★ vs Floating Chat Button's 3.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Floating Chat Button at Free plan available, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,280 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Floating Chat Button's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Tidio ‑ Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Floating Chat Button's 5-review base may include the workflow context that matches your specific use case better than Tidio ‑ Live Chat & AI Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Floating Chat Button audit • Tidio ‑ Live Chat & AI Chatbot audit
| Last updated | — | — |
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| Keyword | Floating Chat Button | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| chat buttons | #9 | #17 |
| chat channels | #66 | #12 |
| chat | #103 | #2 |
| messenger chat | #94 | #40 |
| instagram chat | #133 | #21 |
Not featured in any section recently.
| Signal | Floating Chat Button | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 3.7 ★ (5) | 4.7 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +9 |
| Reviews · last 30 days | — | +34 |
| Reviews · last 90 days | — | +114 |
No reviews yet.
Both Floating Chat Button and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. Floating Chat Button starts at Free plan available; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Tidio ‑ Live Chat & AI Chatbot has the higher average rating (4.7★ from 1,280 reviews) compared to Floating Chat Button (3.7★ from 5 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Floating Chat Button fits better if you prioritize broader integrations; Tidio ‑ Live Chat & AI Chatbot is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,280 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Floating Chat Button typically suits early-stage and growth-mode stores based on its review-base composition (5 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,280 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Great app. Especially the AI part. It handles different languages and successfully converts sales.
It's an amazing and essential tool for managing my store. It's actually been the best way to connect with my customers and keep track of my relationships and interactions with everyone—especially potential customers. If you want to connect effectively, TIDIO is the solution!
So far Tidio is meeting our expectations...
seems to be working well. too early to tell completely
Migration support varies by app and category. Floating Chat Button and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Floating Chat Button" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
