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1. Listing metadata
Field-level data| Ernest | Zoko | |
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| Description | ||
| Screenshots | images | images |
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| Last updated | — | — |
| Ernest | Zoko | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Ernest: AI Chatbot & Helpdesk | Zoko: WhatsApp for D2C Brands |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | 6 | ★ 433 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 1 |
| Languages | 1 supported | 1 supported |
| Listed since | Jul 2026 | Dec 2020 |
Ernest: AI Chatbot & Helpdesk and Zoko: WhatsApp for D2C Brands are evenly matched on rating (5.0★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Ernest: AI Chatbot & Helpdesk at Free plan available, Zoko: WhatsApp for D2C Brands at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Zoko: WhatsApp for D2C Brands has the larger user base (433 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ernest: AI Chatbot & Helpdesk's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Ernest: AI Chatbot & Helpdesk audit • Zoko: WhatsApp for D2C Brands audit
| Keyword | Ernest | Zoko |
|---|---|---|
| customer support | #3 | Not ranked |
| brands | Not ranked | #4 |
| branded | Not ranked | #5 |
| ai helpdesk software | #10 | Not ranked |
| customer support automation | #10 | Not ranked |
Not featured in any section recently.
Both Ernest: AI Chatbot & Helpdesk and Zoko: WhatsApp for D2C Brands offer paid plans only. Ernest: AI Chatbot & Helpdesk starts at Free plan available; Zoko: WhatsApp for D2C Brands starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Ernest: AI Chatbot & Helpdesk (5.0★, 6 reviews) and Zoko: WhatsApp for D2C Brands (4.9★, 433 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Ernest: AI Chatbot & Helpdesk holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Zoko: WhatsApp for D2C Brands has the deeper published review base (433 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Ernest: AI Chatbot & Helpdesk typically suits early-stage and growth-mode teams based on its published review base (6 reviews). Zoko: WhatsApp for D2C Brands typically suits early-stage and growth-mode teams based on its published review base (433 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Ernest: AI Chatbot & Helpdesk and Zoko: WhatsApp for D2C Brands both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Ernest: AI Chatbot & Helpdesk" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
