Side-by-side comparison
Instant customer chat, support, and more sales with ECS WhatsApp Chat Button.
| Metric | ECS WhatsApp Chat | Shopify Inbox |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.5 ★ |
| Total reviews | 1 | ★ 5.8k |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
| Listed features | 3 | ★ 4 |
| Featured placements | — | 4 |
| Languages | 1 supported | 21 supported |
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 2). Pick ECS WhatsApp Chat if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: ECS WhatsApp Chat audit • Shopify Inbox audit
| Field | ECS WhatsApp Chat | Shopify Inbox |
|---|---|---|
| Tagline | ||
| Listing audit | 76/100 listing audit | 85/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Listed since |
|---|
| Feb 2026 |
| Aug 2019 |
| Listed |
|---|
| Keyword | ECS WhatsApp Chat | Shopify Inbox |
|---|---|---|
| chat | Not ranked | #2 |
| email chat | Not ranked | #3 |
| chatbox | Not ranked | #5 |
| whatsapp chat | #72 | Not ranked |
| chat support | #145 | Not ranked |
Not featured in any section recently.
No tracked changes.
| Signal | ECS WhatsApp Chat | Shopify Inbox |
|---|---|---|
| Average rating | 5.0 ★ (1) | 4.5 ★ (5.8k) |
Review text isn't collected for this app yet (1 reviews on the marketplace).
Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are u
App is good, but I can't wrap my head around why such forward thinking company as Shopify don't have an API, don't allow to respond by email. I want to use my agent to manage my customer service not yours. This is multichannel world and I do have my own trained agent and I don't need yours.
Good getting better
Both ECS WhatsApp Chat and Shopify Inbox offer a free plan. ECS WhatsApp Chat lists no paid plan with a published price; Shopify Inbox lists no paid plan with a published price. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
ECS WhatsApp Chat has the higher average rating (5.0★ from 1 reviews) compared to Shopify Inbox (4.5★ from 5,820 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
ECS WhatsApp Chat holds the higher average rating (5.0★ vs 4.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,820 vs 1).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: ECS WhatsApp Chat has 1 published reviews; Shopify Inbox has 5,820 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. ECS WhatsApp Chat and Shopify Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ECS WhatsApp Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.