Side-by-side comparison · 24 data points
Direct Message chat button - direct customer messaging with business hours & multi-language support.
| EAZE Button | Tidio | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | EAZE Button | Tidio: AI Chatbot & Live Chat |
|---|---|---|
| Rating | 4.8 ★ | 4.8 ★ |
| Total reviews | 142 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 2 tiers | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | ★ 3 | 2 |
| Review velocity (30d) | — | 13 new |
| Languages | 1 supported | 6 supported |
| Listed since | Dec 2022 | Jul 2014 |
EAZE Button and Tidio: AI Chatbot & Live Chat are evenly matched on rating (4.8★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: EAZE Button at Free plan available, Tidio: AI Chatbot & Live Chat at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Tidio: AI Chatbot & Live Chat has the larger user base (1,339 reviews vs 142), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. EAZE Button's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: EAZE Button audit • Tidio: AI Chatbot & Live Chat audit
| Last updated | — | — |
|---|
| Keyword | EAZE Button | Tidio |
|---|---|---|
| contact | #12 | #26 |
| chat buttons | #29 | #17 |
| chat | #47 | #5 |
| #16 | #155 | |
| support | #211 | #11 |
| Signal | EAZE Button | Tidio |
|---|---|---|
| Average rating | 4.8 ★ (142) | 4.8 ★ (1.3k) |
| Rating distribution | 5— 4— 3— 2— 1— | 586% 48% 31% 22% 14% |
| Reviews · last 7 days | — | +2 |
| Reviews · last 30 days | — | +13 |
| Reviews · last 90 days | — | +77 |
No reviews yet.
Both EAZE Button and Tidio: AI Chatbot & Live Chat offer paid plans only. EAZE Button starts at Free plan available; Tidio: AI Chatbot & Live Chat starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
EAZE Button (4.8★, 142 reviews) and Tidio: AI Chatbot & Live Chat (4.8★, 1,339 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 4.8★. Tidio: AI Chatbot & Live Chat does carry the larger published review base (1,339 vs 142). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,339 vs 142), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
EAZE Button typically suits early-stage and growth-mode teams based on its published review base (142 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,339 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
happy to use Tidio, the settings there is clear and love the ai functions
Helps out a lot with building new clients.
Todo muy bien
Easy Setup and runs smoothly. No problems here.
So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.
Migration support varies by app and category. EAZE Button and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from EAZE Button" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
