Side-by-side comparison · 24 data points
Turn visitors into customers with AI voice + chat — proactive sales agent, 24/7
| Cueline AI Voice & Sales Agent | Shopify Inbox | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Cueline AI Voice & Sales Agent | Shopify Inbox |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 26 | ★ 5.5k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | — |
| Listed features | 5 | 5 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 89 new |
| Languages | 1 supported | 21 supported |
| Listed since | May 2026 | Aug 2019 |
Cueline AI Voice & Sales Agent edges out Shopify Inbox on rating (5.0★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Cueline AI Voice & Sales Agent at Free trial available, Shopify Inbox at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Shopify Inbox has the larger user base (5,511 reviews vs 26), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Cueline AI Voice & Sales Agent's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Cueline AI Voice & Sales Agent; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shopify Inbox's 5,511-review base may include the workflow context that matches your specific use case better than Cueline AI Voice & Sales Agent's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Cueline AI Voice & Sales Agent audit • Shopify Inbox audit
| Last updated | — | — |
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| Keyword | Cueline AI Voice & Sales Agent | Shopify Inbox |
|---|---|---|
| chat | #72 | #2 |
| ai chat | #70 | #24 |
| customer support | #124 | #10 |
| ai chatbot | #110 | #37 |
| live chat | #151 | #11 |
Not featured in any section recently.
| Signal | Cueline AI Voice & Sales Agent | Shopify Inbox |
|---|---|---|
| Average rating | 5.0 ★ (26) | 4.7 ★ (5.5k) |
| Rating distribution | 5— 4— 3— 2— 1— | 583% 49% 33% 21% 14% |
| Reviews · last 7 days | — | +31 |
| Reviews · last 30 days | — | +89 |
| Reviews · last 90 days | — | +278 |
No reviews yet.
一天到晚開不起來
Both Cueline AI Voice & Sales Agent and Shopify Inbox offer paid plans only. Cueline AI Voice & Sales Agent starts at Free trial available; Shopify Inbox starts at Free. Compare the per-tier features in the Pricing section above before committing.
Cueline AI Voice & Sales Agent has the higher average rating (5.0★ from 26 reviews) compared to Shopify Inbox (4.7★ from 5,511 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Cueline AI Voice & Sales Agent fits better if you prioritize rating consistency; Shopify Inbox is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Shopify Inbox has more onboarding documentation maturity (5,511 reviews vs 26), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Cueline AI Voice & Sales Agent typically suits early-stage and growth-mode stores based on its review-base composition (26 reviews). Shopify Inbox aligns more with established stores with steady traffic (5,511 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
1. The update introducing the so-called AI features is terrible; the AI itself is highly ineffective and frequently gives irrelevant answers, so I’ve disabled it entirely. 2. Since customers no longer need to provide their email addresses, it is impossible to distinguish between new and returning clients, and replies
As others have expressed, the recent changes requiring sign in or Shop app registration have brought this 5-star app down to 1 star. There's no longer a quick easy form before chatting and now almost none of the chatters on our site use the sign in feature, so there's no way for us to reach back out.
The newly added feature that forces customers to register with an email address and receive a verification code is really bad.
Migration support varies by app and category. Cueline AI Voice & Sales Agent and Shopify Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cueline AI Voice & Sales Agent" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
