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1. Listing metadata
Field-level data| Cortimo | Dondy | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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| Developer |
| Cortimo | Dondy | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | Cortimo — AI Customer Support | Dondy: WhatsApp Marketing+Chat |
|---|---|---|
| Rating | 1.0 ★ | ★ 4.9 ★ |
| Total reviews | 1 | ★ 819 |
| Free plan | — | ★ Yes |
| Pricing | From $29/month | ★ Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 3 tiers | ★ 4 tiers |
| Listed features | 4 | ★ 5 |
| Featured placements | — | 5 |
| Languages | 7 supported | 5 supported |
| Listed since | May 2026 | Mar 2023 |
Based on the data on this page, Dondy: WhatsApp Marketing+Chat is the stronger choice for most Shopify App Store merchants — 4.9★ vs Cortimo — AI Customer Support's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Dondy: WhatsApp Marketing+Chat offers a free tier (Free plan available) while Cortimo — AI Customer Support starts at From $29/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Dondy: WhatsApp Marketing+Chat has the larger user base (819 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Cortimo — AI Customer Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Dondy: WhatsApp Marketing+Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — Cortimo — AI Customer Support's 1-review base may include the workflow context that matches your specific use case better than Dondy: WhatsApp Marketing+Chat's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Cortimo — AI Customer Support audit • Dondy: WhatsApp Marketing+Chat audit
| Listed |
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| Last updated | — | — |
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| Keyword | Cortimo | Dondy |
|---|---|---|
| ai chat support | #95 | #33 |
| ai chat | #132 | #22 |
| ai agent | #175 | #6 |
Not featured in any section recently.
Dondy: WhatsApp Marketing+Chat is the cheaper option — it offers a free plan (Free plan available). Cortimo — AI Customer Support starts at From $29/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.
Dondy: WhatsApp Marketing+Chat has the higher average rating (4.9★ from 819 reviews) compared to Cortimo — AI Customer Support (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Dondy: WhatsApp Marketing+Chat holds the higher average rating (4.9★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Dondy: WhatsApp Marketing+Chat has the deeper published review base (819 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Cortimo — AI Customer Support typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Dondy: WhatsApp Marketing+Chat typically suits early-stage and growth-mode teams based on its published review base (819 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Cortimo — AI Customer Support and Dondy: WhatsApp Marketing+Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cortimo — AI Customer Support" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
