Side-by-side comparison · 24 data points
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Chatway Live Chat & AI Chatbot | Redo | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Chatway Live Chat & AI Chatbot | Redo |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | 264 | ★ 673 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | 4 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2023 | May 2020 |
Chatway Live Chat & AI Chatbot and Redo are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Redo at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Redo has the larger user base (673 reviews vs 264), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Chatway Live Chat & AI Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Redo audit
| Keyword | Chatway Live Chat & AI Chatbot | Redo |
|---|---|---|
| customer service | #7 | #3 |
| inbox | #6 | #17 |
| helpdesk | #14 | #15 |
| live chat | #5 | #53 |
| chatbot | #8 | #59 |
| Signal | Chatway Live Chat & AI Chatbot | Redo |
|---|---|---|
| Average rating | 4.9 ★ (264) | 5.0 ★ (673) |
| Rating distribution | 596% 42% 30% 21% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +4 | — |
| Reviews · last 90 days | +15 | — |
Both Chatway Live Chat & AI Chatbot and Redo offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Redo starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatway Live Chat & AI Chatbot (4.9★, 264 reviews) and Redo (5.0★, 673 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatway Live Chat & AI Chatbot fits better if you prioritize broader integrations; Redo is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Redo has more onboarding documentation maturity (673 reviews vs 264), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (264 reviews). Redo aligns more with early-stage and growth-mode stores (673 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Have a small new webshop, and needed more personal service and ability to let potential customers know I'm there with a chat bot. ChatWay was installed, and it has a lot of features, and AI driven answers that indexes the webshop and can be given precise instructions. And this is the free version basics, really what I
Expensive for SMEs not a cost effective solution. amazing
No reviews yet.
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Redo both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Chatway Live Chat & AI Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
