Chatway Live Chat & AI Chatbot vs Lumen

Based on the data on this page, Chatway Live Chat & AI Chatbot is the stronger choice for most Shopify App Store merchants — 4.9★ vs Lumen's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Lumen at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Chatway Live Chat & AI Chatbot has the larger user base (281 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Lumen's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chatway Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Lumen's 0-review base may include the workflow context that matches your specific use case better than Chatway Live Chat & AI Chatbot's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is Chatway Live Chat & AI Chatbot or Lumen cheaper?

Both Chatway Live Chat & AI Chatbot and Lumen offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Lumen starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.

Should I choose Chatway Live Chat & AI Chatbot or Lumen?

AppRanks cannot separate these two on rating, because neither publishes one. Chatway Live Chat & AI Chatbot does carry the larger published review base (281 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Chatway Live Chat & AI Chatbot or Lumen?

Both apps are one-click installs from the Shopify App Store. Chatway Live Chat & AI Chatbot has the deeper published review base (281 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (281 reviews). Lumen typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Chatway Live Chat & AI Chatbot and Lumen?

Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Lumen both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Lumen" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.