Side-by-side comparison · 24 data points
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Chatway Live Chat & AI Chatbot | Kustomer | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
| Metric | Chatway Live Chat & AI Chatbot | Kustomer |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 261 | 24 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free to install |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 1 tier |
| Listed features | 5 | 5 |
| Review velocity (30d) | 4 new | — |
| Languages | 1 supported | 10 supported |
| Listed since | Sep 2023 | Apr 2020 |
Chatway Live Chat & AI Chatbot and Kustomer are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Kustomer at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatway Live Chat & AI Chatbot has the larger user base (261 reviews vs 24), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Kustomer's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Kustomer audit
| Last updated | — | — |
|---|
| Keyword | Chatway Live Chat & AI Chatbot | Kustomer |
|---|---|---|
| helpdesk | #14 | #502 |
| customer engagement chatbot | #28 | #46 |
| customer service | #8 | #68 |
| customer service chatbot | #35 | #54 |
| chat buttons | #7 | #84 |
No tracked changes.
| Signal | Chatway Live Chat & AI Chatbot | Kustomer |
|---|---|---|
| Average rating | 4.9 ★ (261) | 5.0 ★ (24) |
| Rating distribution | 596% 42% 30% 21% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +4 | — |
| Reviews · last 90 days | +15 | — |
Both Chatway Live Chat & AI Chatbot and Kustomer offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Kustomer starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Chatway Live Chat & AI Chatbot (4.9★, 261 reviews) and Kustomer (5.0★, 24 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatway Live Chat & AI Chatbot fits better if you prioritize broader integrations; Kustomer is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatway Live Chat & AI Chatbot has more onboarding documentation maturity (261 reviews vs 24), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (261 reviews). Kustomer aligns more with early-stage and growth-mode stores (24 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Have a small new webshop, and needed more personal service and ability to let potential customers know I'm there with a chat bot. ChatWay was installed, and it has a lot of features, and AI driven answers that indexes the webshop and can be given precise instructions. And this is the free version basics, really what I
Expensive for SMEs not a cost effective solution. amazing
No reviews yet.
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Kustomer both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Kustomer" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
