Side-by-side comparison · 24 data points
Self-service order editing, post-purchase upsell product offers & validate shipping addresses
| Chatway Live Chat & AI Chatbot | Cleverific Order Edit & Upsell | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — |
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Metric | Chatway Live Chat & AI Chatbot | Cleverific Order Edit & Upsell |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.7 ★ |
| Total reviews | ★ 281 | 233 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | — | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | 7 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Sep 2023 | Feb 2014 |
Chatway Live Chat & AI Chatbot edges out Cleverific Order Edit & Upsell on rating (4.9★ vs 4.7★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number.
Pricing entry tiers: Chatway Live Chat & AI Chatbot at Free plan available, Cleverific Order Edit & Upsell at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to Chatway Live Chat & AI Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Cleverific Order Edit & Upsell's 233-review base may include the workflow context that matches your specific use case better than Chatway Live Chat & AI Chatbot's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatway Live Chat & AI Chatbot audit • Cleverific Order Edit & Upsell audit
| Keyword | Chatway Live Chat & AI Chatbot | Cleverific Order Edit & Upsell |
|---|---|---|
| helpdesk | #13 | #164 |
| Signal | Chatway Live Chat & AI Chatbot | Cleverific Order Edit & Upsell |
|---|---|---|
| Average rating | 4.9 ★ (281) | 4.7 ★ (233) |
| Rating distribution | 597% 42% 30% 21% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +1 | — |
| Reviews · last 30 days | +7 | — |
| Reviews · last 90 days | +19 | — |
Both Chatway Live Chat & AI Chatbot and Cleverific Order Edit & Upsell offer paid plans only. Chatway Live Chat & AI Chatbot starts at Free plan available; Cleverific Order Edit & Upsell starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Chatway Live Chat & AI Chatbot has the higher average rating (4.9★ from 281 reviews) compared to Cleverific Order Edit & Upsell (4.7★ from 233 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Chatway Live Chat & AI Chatbot holds the higher average rating (4.9★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Chatway Live Chat & AI Chatbot has the deeper published review base (281 vs 233), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Chatway Live Chat & AI Chatbot typically suits early-stage and growth-mode teams based on its published review base (281 reviews). Cleverific Order Edit & Upsell typically suits early-stage and growth-mode teams based on its published review base (233 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
No reviews yet.
Migration support varies by app and category. Chatway Live Chat & AI Chatbot and Cleverific Order Edit & Upsell both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cleverific Order Edit & Upsell" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
