Side-by-side comparison · 24 data points
Shoppers have questions? AI chat bot has answers. Need sales support? AI Agent's got it. 24/7.
| Chatty AI Chatbot & Live Chat | UpTonica ‑ AI LiveChat & WA | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
24/7 AI-powered chatbot personal shopper for your store: automate chat, FAQs, and recommendations
| Metric | Chatty AI Chatbot & Live Chat | UpTonica ‑ AI LiveChat & WA |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.8k | 2 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | ★ 4 tiers | 3 tiers |
| Listed features | 5 | 5 |
| Featured placements | 4 | — |
| Review velocity (30d) | 47 new | — |
| Languages | 1 supported | 5 supported |
| Listed since | Jun 2022 | May 2025 |
Chatty AI Chatbot & Live Chat and UpTonica ‑ AI LiveChat & WA are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatty AI Chatbot & Live Chat at Free plan available, UpTonica ‑ AI LiveChat & WA at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatty AI Chatbot & Live Chat has the larger user base (1,803 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. UpTonica ‑ AI LiveChat & WA's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • UpTonica ‑ AI LiveChat & WA audit
| Last updated | — | — |
|---|
| Keyword | Chatty AI Chatbot & Live Chat | UpTonica ‑ AI LiveChat & WA |
|---|---|---|
| livechat | #3 | #17 |
| ai agent | #29 | #84 |
| live chat | #1 | #121 |
| inbox | #3 | #140 |
| ai chat | #1 | #225 |
Not featured in any section recently.
| Signal | Chatty AI Chatbot & Live Chat | UpTonica ‑ AI LiveChat & WA |
|---|---|---|
| Average rating | 4.9 ★ (1.8k) | 5.0 ★ (2) |
| Rating distribution | 596% 43% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +10 | — |
| Reviews · last 30 days | +47 | — |
| Reviews · last 90 days | +123 | — |
Both Chatty AI Chatbot & Live Chat and UpTonica ‑ AI LiveChat & WA offer paid plans only. Chatty AI Chatbot & Live Chat starts at Free plan available; UpTonica ‑ AI LiveChat & WA starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat (4.9★, 1,803 reviews) and UpTonica ‑ AI LiveChat & WA (5.0★, 2 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatty AI Chatbot & Live Chat fits better if you prioritize broader integrations; UpTonica ‑ AI LiveChat & WA is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatty AI Chatbot & Live Chat has more onboarding documentation maturity (1,803 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
I've had a fantastic experience with Chatty! The support team was absolutely outstanding. They stayed online with me the entire time while I was setting everything up, answered all of my questions promptly, and made sure everything was working perfectly before ending the chat. It's rare to find support that's this pati
Un placer contar con la ayuda de Linda. Empática y atenta.
We recently installed Chatty on our Shopify store, and the experience has been excellent. The setup process was straightforward, and the interface is very user-friendly. It has helped us streamline customer communication by bringing multiple channels into one place, making it much easier to manage inquiries and respond
Great help from hazel
It is getting worse and worse. The more they raise their prices, the lower the quality becomes. The system constantly gets stuck in loops, is extremely difficult to work with, and logs me out every time I use it on my smartphone. The whole experience is incredibly frustrating. Even the FAQ content is no longer properly
No reviews yet.
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (1,803 reviews). UpTonica ‑ AI LiveChat & WA aligns more with early-stage and growth-mode stores (2 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and UpTonica ‑ AI LiveChat & WA both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from UpTonica ‑ AI LiveChat & WA" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
