Side-by-side comparison · 24 data points
Shoppers have questions? AI chat bot has answers. Need sale support? Chatty delivers. 24/7 every day
| Chatty AI Chatbot & Live Chat | Rapid Reviews | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Lighting-fast product reviews, Q&A, with deep search, media, and review requests.
| Metric | Chatty AI Chatbot & Live Chat | Rapid Reviews: Product Reviews |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 1.8k | 113 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free trial available |
| Built for Shopify | Yes | Yes |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | ★ 4 | 1 |
| Review velocity (30d) | 30 new | — |
| Languages | 1 supported | 1 supported |
| Listed since | Jun 2022 | May 2022 |
Chatty AI Chatbot & Live Chat and Rapid Reviews: Product Reviews are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatty AI Chatbot & Live Chat at Free plan available, Rapid Reviews: Product Reviews at Free trial available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatty AI Chatbot & Live Chat has the larger user base (1,774 reviews vs 113), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Rapid Reviews: Product Reviews's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatty AI Chatbot & Live Chat audit • Rapid Reviews: Product Reviews audit
| Keyword | Chatty AI Chatbot & Live Chat | Rapid Reviews |
|---|---|---|
| inbox | #2 | #42 |
| help desk | #3 | #122 |
| help desk software | #73 | #164 |
| help desk solutions | #84 | #183 |
| Signal | Chatty AI Chatbot & Live Chat | Rapid Reviews |
|---|---|---|
| Average rating | 4.9 ★ (1.8k) | 5.0 ★ (113) |
| Rating distribution | 596% 43% 30% 20% 11% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +11 | — |
| Reviews · last 30 days | +30 | — |
| Reviews · last 90 days | +100 | — |
Both Chatty AI Chatbot & Live Chat and Rapid Reviews: Product Reviews offer paid plans only. Chatty AI Chatbot & Live Chat starts at Free plan available; Rapid Reviews: Product Reviews starts at Free trial available. Compare the per-tier features in the Pricing section above before committing.
Chatty AI Chatbot & Live Chat (4.9★, 1,774 reviews) and Rapid Reviews: Product Reviews (5.0★, 113 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatty AI Chatbot & Live Chat fits better if you prioritize broader integrations; Rapid Reviews: Product Reviews is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatty AI Chatbot & Live Chat has more onboarding documentation maturity (1,774 reviews vs 113), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Very easy to use and awesome customer service assisted by Hazel.
This Shopify chatbot plugin is a must-have! It’s incredibly easy to set up, and the AI chatbot has already cut our support load while boosting customer satisfaction. 10/10 recommend.
Andy was the best, he had quick responses and his solutions were very accurate. He understood the problem since the beginning. thanks for all the support
Good chatbot and does the job. Some issues but costumer service is very friendly
This app is really good hats off, and the chat support is quite impressive, Thanks Jade.
No reviews yet.
Chatty AI Chatbot & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (1,774 reviews). Rapid Reviews: Product Reviews aligns more with early-stage and growth-mode stores (113 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatty AI Chatbot & Live Chat and Rapid Reviews: Product Reviews both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Rapid Reviews: Product Reviews" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
