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1. Listing metadata
Field-level data| Chatbase | Convi | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Chatbase | Convi | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Chatbase | Convi: AI Chat, AI Agent, FAQ |
|---|---|---|
| Rating | 4.9 ★ | ★ 5.0 ★ |
| Total reviews | ★ 24 | 12 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | ★ Yes |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Jan 2026 | Jun 2025 |
Chatbase and Convi: AI Chat, AI Agent, FAQ are evenly matched on rating (4.9★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Chatbase at Free plan available, Convi: AI Chat, AI Agent, FAQ at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Chatbase audit • Convi: AI Chat, AI Agent, FAQ audit
| Keyword | Chatbase | Convi |
|---|---|---|
| customer support chatbot | #26 | #2 |
| support chatbot | #28 | #1 |
| chatbox | #92 | #20 |
| helpdesk | #33 | #113 |
| ai support chatbot | #44 | #1 |
Both Chatbase and Convi: AI Chat, AI Agent, FAQ offer paid plans only. Chatbase starts at Free plan available; Convi: AI Chat, AI Agent, FAQ starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
Chatbase (4.9★, 24 reviews) and Convi: AI Chat, AI Agent, FAQ (5.0★, 12 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Chatbase fits better if you prioritize broader integrations; Convi: AI Chat, AI Agent, FAQ is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatbase has more onboarding documentation maturity (24 reviews vs 12), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Chatbase typically suits early-stage and growth-mode stores based on its review-base composition (24 reviews). Convi: AI Chat, AI Agent, FAQ aligns more with early-stage and growth-mode stores (12 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Chatbase and Convi: AI Chat, AI Agent, FAQ both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Convi: AI Chat, AI Agent, FAQ" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
