| Metric | Bubl CX | Shopify Inbox |
|---|---|---|
| Rating | 4.2 ★ | ★ 4.6 ★ |
| Total reviews | 4 | ★ 5.8k |
| Free plan | Yes | Yes |
| Pricing | Free trial available | Free |
| Pricing tiers | 4 tiers | — |
| Listed features | ★ 5 | 4 |
| Featured placements | — | 4 |
| Languages |
On the measured data here, Shopify Inbox leads on more dimensions (4 vs 1). Pick Bubl CX if one of the points where it leads is what you need.
Built only from the Shopify App Store listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology
Read each app's audit: Bubl CX audit • Shopify Inbox audit
| Field | Bubl CX | Shopify Inbox |
|---|---|---|
| Tagline | ||
| Listing audit | 83/100 listing audit | 85/100 listing audit |
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| 1 supported |
| 21 supported |
| Listed since | Jan 2026 | Aug 2019 |
|---|
| Listed |
|---|
None
| Keyword | Bubl CX | Shopify Inbox |
|---|---|---|
| chat | #233 | #2 |
| email chat | Not ranked | #4 |
| chatbox | Not ranked | #7 |
| ai chat | #223 | Not ranked |
| chatbot | #225 | Not ranked |
Not featured in any section recently.
| Signal | Bubl CX | Shopify Inbox |
|---|---|---|
| Average rating | 4.2 ★ (4) | 4.6 ★ (5.8k) |
Review text isn't collected for this app yet (4 reviews on the marketplace).
Very Disappointing Update – Not User Friendly The latest Shopify Inbox update is a major step backward. It feels completely unintuitive and has removed the basic navigation and menu options that made the app useful. There is no proper navigation, no easy menu for finding instant answers, and basic functionalities are u
App is good, but I can't wrap my head around why such forward thinking company as Shopify don't have an API, don't allow to respond by email. I want to use my agent to manage my customer service not yours. This is multichannel world and I do have my own trained agent and I don't need yours.
Good getting better
Shopify Inbox is cheaper to start with — it offers a free plan and Bubl CX doesn't list one. Prices are as listed on the Shopify App Store; check what each tier includes in the Pricing section above.
Shopify Inbox has the higher average rating (4.6★ from 5,809 reviews) compared to Bubl CX (4.2★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Shopify Inbox holds the higher average rating (4.6★ vs 4.2★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. AppRanks doesn't measure setup time directly; Shopify Inbox has more published reviews to read for user-reported install experience (5,809 vs 4).
AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Shopify App Store data. What it can show: Bubl CX has 4 published reviews; Shopify Inbox has 5,809 published reviews. Compare plan limits and pricing tiers against your own volume.
Migration support varies by app and category. Bubl CX and Shopify Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Bubl CX" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.