Side-by-side comparison · 24 data points
AI phone and chat to handle customer support. Learns from user interactions and improves over time!
| bd - Custom Chatbot & Phone AI | Shopify Inbox | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer |
| Metric | bd - Custom Chatbot & Phone AI | Shopify Inbox |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.6 ★ |
| Total reviews | 2 | ★ 5.8k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free |
| Built for Shopify | — | — |
| Pricing tiers | 4 tiers | — |
| Listed features | 4 | 4 |
| Featured placements | — | 3 |
| Review velocity (30d) | — | 54 new |
| Languages | 28 supported | 21 supported |
| Listed since | — | Aug 2019 |
Based on the data on this page, bd - Custom Chatbot & Phone AI is the stronger choice for most Shopify App Store merchants — 5.0★ vs Shopify Inbox's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: bd - Custom Chatbot & Phone AI at Free plan available, Shopify Inbox at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Shopify Inbox has the larger user base (5,798 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. bd - Custom Chatbot & Phone AI's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage merchants who need fast install and low risk should default to bd - Custom Chatbot & Phone AI; mid-market and enterprise merchants with specific feature requirements should evaluate both — Shopify Inbox's 5,798-review base may include the workflow context that matches your specific use case better than bd - Custom Chatbot & Phone AI's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: bd - Custom Chatbot & Phone AI audit • Shopify Inbox audit
| Listed | — |
|---|
| Last updated | — | — |
|---|
| Keyword | bd - Custom Chatbot & Phone AI | Shopify Inbox |
|---|---|---|
| chatbot | #171 | #51 |
| ai chat | #240 | #25 |
| livechat | #240 | #43 |
Not featured in any section recently.
| Signal | bd - Custom Chatbot & Phone AI | Shopify Inbox |
|---|---|---|
| Average rating | 5.0 ★ (2) | 4.6 ★ (5.8k) |
| Rating distribution | 5— 4— 3— 2— 1— | 580% 48% 33% 22% 17% |
| Reviews · last 7 days | — | +8 |
| Reviews · last 30 days | — | +54 |
| Reviews · last 90 days | — | +270 |
No reviews yet.
Both bd - Custom Chatbot & Phone AI and Shopify Inbox offer paid plans only. bd - Custom Chatbot & Phone AI starts at Free plan available; Shopify Inbox starts at Free. Compare the per-tier features in the Pricing section above before committing.
bd - Custom Chatbot & Phone AI has the higher average rating (5.0★ from 2 reviews) compared to Shopify Inbox (4.6★ from 5,798 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
bd - Custom Chatbot & Phone AI holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Shopify App Store. Shopify Inbox has the deeper published review base (5,798 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
bd - Custom Chatbot & Phone AI typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Shopify Inbox typically suits established teams with steady usage based on its published review base (5,798 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
The AI agent is horrible and cannot be turned off.
Migration support varies by app and category. bd - Custom Chatbot & Phone AI and Shopify Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from bd - Custom Chatbot & Phone AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
