Side-by-side comparison · 24 data points
Grow Sales with an AI Chatbot, Live Chat, Help Desk That Works with Your Customer Support Team 24/7
| AnswerAI Chatbot & Live Chat | Chatway Live Chat & AI Chatbot | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp.
| Metric | AnswerAI Chatbot & Live Chat | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Rating | 4.9 ★ | 4.9 ★ |
| Total reviews | 19 | ★ 260 |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | ★ Yes | — |
| Pricing tiers | 4 tiers | 4 tiers |
| Listed features | 5 | 5 |
| Review velocity (30d) | 0 new | ★ 5 new |
| Languages | 1 supported | 1 supported |
| Listed since | Oct 2023 | Sep 2023 |
AnswerAI Chatbot & Live Chat and Chatway Live Chat & AI Chatbot are evenly matched on rating (4.9★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: AnswerAI Chatbot & Live Chat at Free plan available, Chatway Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Chatway Live Chat & AI Chatbot has the larger user base (260 reviews vs 19), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. AnswerAI Chatbot & Live Chat's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: AnswerAI Chatbot & Live Chat audit • Chatway Live Chat & AI Chatbot audit
| Keyword | AnswerAI Chatbot & Live Chat | Chatway Live Chat & AI Chatbot |
|---|---|---|
| ai live chat | #12 | #16 |
| live chat | #34 | #5 |
| chatbot integration | #2 | #40 |
| chatbot automation | #4 | #38 |
| chatbot | #34 | #8 |
| Signal | AnswerAI Chatbot & Live Chat | Chatway Live Chat & AI Chatbot |
|---|---|---|
| Average rating | 4.9 ★ (19) | 4.9 ★ (260) |
| Rating distribution | 595% 45% 30% 20% 10% | 596% 42% 30% 21% 11% |
| Reviews · last 7 days | +0 | +0 |
| Reviews · last 30 days | +0 | +5 |
| Reviews · last 90 days | +0 | +16 |
Both AnswerAI Chatbot & Live Chat and Chatway Live Chat & AI Chatbot offer paid plans only. AnswerAI Chatbot & Live Chat starts at Free plan available; Chatway Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
AnswerAI Chatbot & Live Chat (4.9★, 19 reviews) and Chatway Live Chat & AI Chatbot (4.9★, 260 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. AnswerAI Chatbot & Live Chat fits better if you prioritize broader integrations; Chatway Live Chat & AI Chatbot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Chatway Live Chat & AI Chatbot has more onboarding documentation maturity (260 reviews vs 19), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
We’ve been using AnswerAI at IDA Sports, and it’s been a total game-changer for our customer experience! The setup was super easy; we were up and running in no time. The app is really intuitive and easy to train the AI to answer any repetitive questions that come in. Our customers receive fast, helpful answers to the m
A slick app that was very easily integrated onto our store, but also backed by a great support team and regular check-in communication from a customer success manager.
Great customer service! Works very well.
We chose AnswerAi after comparing competitors, and it’s proven to be the best value for the features offered. Setup was straightforward, the bot learned our 1500+ product range quickly, and handling support, sales, and product enquiries has been seamless. Ben provided outstanding one-on-one support during setup. He met
Excellent App Great at helping customers get the info they need and so reducing customer service time Also learns about your products and services automatically which is a great help not seen on some other AI bots The support is spot on Very happy with this
AnswerAI Chatbot & Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (19 reviews). Chatway Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (260 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. AnswerAI Chatbot & Live Chat and Chatway Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from AnswerAI Chatbot & Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
I am very satisfied with this application. It has professional and patient online customer service staff who can provide answers to frequently asked questions（Especially Marvin, who gave me a lot of help.）. In addition, the free version comes with user-friendly features. I highly recommend this app to all sellers.
Have a small new webshop, and needed more personal service and ability to let potential customers know I'm there with a chat bot. ChatWay was installed, and it has a lot of features, and AI driven answers that indexes the webshop and can be given precise instructions. And this is the free version basics, really what I
Expensive for SMEs not a cost effective solution. amazing
