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1. Listing metadata
Field-level data| alby | Tidio ‑ Live Chat & AI Chatbot | |
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| alby | Tidio ‑ Live Chat & AI Chatbot | |
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| Tagline | ||
| Description | ||
| Screenshots | images | images |
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Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
| Metric | alby: AI Agent & Chatbot | Tidio ‑ Live Chat & AI Chatbot |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.8 ★ |
| Total reviews | 6 | ★ 1.3k |
| Free plan | Yes | Yes |
| Pricing | Free plan available | Free plan available |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 5 | 5 |
| Featured placements | — | 2 |
| Review velocity (30d) | 0 new | ★ 32 new |
| Languages | 1 supported | 6 supported |
| Listed since | Mar 2024 | Jul 2014 |
alby: AI Agent & Chatbot edges out Tidio ‑ Live Chat & AI Chatbot on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: alby: AI Agent & Chatbot at Free plan available, Tidio ‑ Live Chat & AI Chatbot at Free plan available. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Tidio ‑ Live Chat & AI Chatbot has the larger user base (1,275 reviews vs 6), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. alby: AI Agent & Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to alby: AI Agent & Chatbot; mid-market and enterprise merchants with specific feature requirements should evaluate both — Tidio ‑ Live Chat & AI Chatbot's 1,275-review base may include the workflow context that matches your specific use case better than alby: AI Agent & Chatbot's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: alby: AI Agent & Chatbot audit • Tidio ‑ Live Chat & AI Chatbot audit
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| Keyword | alby | Tidio ‑ Live Chat & AI Chatbot |
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| ai agent | #24 | #36 |
| chatbox | #58 | #12 |
| chatbot | #70 | #2 |
| chatbot ia | #69 | #9 |
| chatbot ai | #73 | #8 |
Not featured in any section recently.
No tracked changes.
| Signal | alby | Tidio ‑ Live Chat & AI Chatbot |
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| Average rating | 5.0 ★ (6) | 4.8 ★ (1.3k) |
| Rating distribution | 5100% 40% 30% 20% 10% | 585% 48% 31% 22% 14% |
| Reviews · last 7 days | +0 | +9 |
| Reviews · last 30 days | +0 | +32 |
| Reviews · last 90 days | +0 | +113 |
Both alby: AI Agent & Chatbot and Tidio ‑ Live Chat & AI Chatbot offer paid plans only. alby: AI Agent & Chatbot starts at Free plan available; Tidio ‑ Live Chat & AI Chatbot starts at Free plan available. Compare the per-tier features in the Pricing section above before committing.
alby: AI Agent & Chatbot has the higher average rating (5.0★ from 6 reviews) compared to Tidio ‑ Live Chat & AI Chatbot (4.8★ from 1,275 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. alby: AI Agent & Chatbot fits better if you prioritize rating consistency; Tidio ‑ Live Chat & AI Chatbot is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Shopify App Store marketplace. Tidio ‑ Live Chat & AI Chatbot has more onboarding documentation maturity (1,275 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
alby: AI Agent & Chatbot typically suits early-stage and growth-mode stores based on its review-base composition (6 reviews). Tidio ‑ Live Chat & AI Chatbot aligns more with early-stage and growth-mode stores (1,275 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
One of the best AI Bots we have worked with!
I first found this app on another site and thought it was amazing, it suggested the questions i had and showed me the answers quickly! It was really easy to setup and configure. The few issues I had were solved very quickly by the team and they worked the solutions into the product updates. I've been A/B testing and th
Alby has been fantastic in providing round-the-clock support for customer questions when browsing our site. The data collected is insightful and allows us to get a peek into questions we didn't know our consumers had! Not to mention, the Alby team is so helpful.
This has to be one of the best AI tools we've installed this year. Very simple integration, Alby's AI crawls your site, learns all of your products and instantly is available to answer product and brand questions. We've seen little to no incorrect answers, no hallucinations, and questions we did have were quickly answe
So far Tidio is meeting our expectations...
Migration support varies by app and category. alby: AI Agent & Chatbot and Tidio ‑ Live Chat & AI Chatbot both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from alby: AI Agent & Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
seems to be working well. too early to tell completely
it's really usefull
I run Tidio on several Shopify stores and the AI Chatbot converts customers without needing real agents. It makes small mistakes sometimes but these can be remedied by adding correct knowledge.
makkelijk instelbaar en te gebruiken
