Tidio vs PoetAI ‑ AI Knowledge Chatbot

Based on the data on this page, Tidio: AI Chatbot & Live Chat is the stronger choice for most Shopify App Store merchants — 4.8★ vs PoetAI ‑ AI Knowledge Chatbot's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

On pricing, Tidio: AI Chatbot & Live Chat offers a free tier (Free plan available) while PoetAI ‑ AI Knowledge Chatbot starts at $9/month. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Tidio: AI Chatbot & Live Chat has the larger user base (1,338 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. PoetAI ‑ AI Knowledge Chatbot's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Recommended by size: small/early-stage merchants who need fast install and low risk should default to Tidio: AI Chatbot & Live Chat; mid-market and enterprise merchants with specific feature requirements should evaluate both — PoetAI ‑ AI Knowledge Chatbot's 0-review base may include the workflow context that matches your specific use case better than Tidio: AI Chatbot & Live Chat's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Shopify App Store listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is PoetAI ‑ AI Knowledge Chatbot or Tidio: AI Chatbot & Live Chat cheaper?

Tidio: AI Chatbot & Live Chat is the cheaper option — it offers a free plan (Free plan available). PoetAI ‑ AI Knowledge Chatbot starts at $9/month. Both publish their pricing on the Shopify App Store; AppRanks mirrors what's listed on each refresh cycle.

Should I choose PoetAI ‑ AI Knowledge Chatbot or Tidio: AI Chatbot & Live Chat?

AppRanks cannot separate these two on rating, because neither publishes one. Tidio: AI Chatbot & Live Chat does carry the larger published review base (1,338 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, PoetAI ‑ AI Knowledge Chatbot or Tidio: AI Chatbot & Live Chat?

Both apps are one-click installs from the Shopify App Store. Tidio: AI Chatbot & Live Chat has the deeper published review base (1,338 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Shopify App Store merchants?

PoetAI ‑ AI Knowledge Chatbot typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Tidio: AI Chatbot & Live Chat typically suits early-stage and growth-mode teams based on its published review base (1,338 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between PoetAI ‑ AI Knowledge Chatbot and Tidio: AI Chatbot & Live Chat?

Migration support varies by app and category. PoetAI ‑ AI Knowledge Chatbot and Tidio: AI Chatbot & Live Chat both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from PoetAI ‑ AI Knowledge Chatbot" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.