Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Spigots typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Spigots — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Spigots

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

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1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Spigots
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“A new form of Salesforce automation! Easily configure automation such as: round robin Lead distribution, declarative HTTP callouts, running apex / flows up to once a minute, patching holes in other automation, and much more.”224 chars
Description	1127 / 2000 chars56% used	571 / 2000 chars29% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	My Company List, LLC.

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Spigots
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Spigots
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	1
Free plan	—	★ Yes
Pricing	paid	free
Pricing tiers	1 tier	—
Listed features	3	★ 8
Languages	5 supported	1 supported
Listed since	Apr 2016	Apr 2025

Listed	April 14, 2016	April 1, 2025

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Spigots

Round Robin Lead Distribution: Supports assigning leads out to your team with advanced capabilities! Also, a general purpose tool for creating, updating, deleting, or undeleting records of any type based on other records / data in the CRM.
Declarative HTTP Callouts: Automatically sync data to or from 3rd party APIs. This is a very general purpose way to integrate with pretty much any API with any form of auth. JSON or XML. Detailed Logs of every request and response.
Time Based Criteria: Send an email 30 days before an Opportunity Close Date. Share read access to a record for 15 minutes. Deactivate an Order after its expiration date. This is a much more robust and less error prone solution than scheduled Flow actions
At the max of 5 Report subscriptions? Receive an unlimited number of alerts when data meets a certain criteria WITHIN MINUTES! This is handy when deploying changes, to ensure that you are the first to know if something isn't working as expected
Patch holes in other automation: Noticing that other automation is failing due to record locking, transaction limits, timing issues, or unknown causes? Define invariants that are constantly enforced. Automatically retry until the condition is satisfied
Rollup Summary Fields: elegantly maintain rollup-summary fields asynchronously. This solution is scalable, continuously enforced, flexible, and easy to monitor. The App Runs as a single User with the permissions of your choice, making it less complicated
Need to run Flows, Batch Apex, or some automation more than once an hour? You can't do this with an OOTB Schedulable. Spigots allows you to run other automation up to ~once a minute. Get the benefits of asynchronous with nearly synchronous execution.
Fully supported. Our team is ready to help you get setup and get the most out of this product ASAP. Our mission is to help you solve your problems as efficiently as possible. We created this tool after years of experience, and encountering many use cases.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Spigots
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
demo https	Not ranked	#6
json api data	Not ranked	#8

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Spigots

Spigots is an easy to use automation solution addressing some of the shortcomings of OOTB Flows in Salesforce. Use cases include: round robin Lead distribution, declarative HTTP callouts, Permission Set assignment management, time-based criteria, rollup-summary fields, email alerts, patching holes in other automation, running things up to ~once a minute. Spigots is a general purpose tool that helps solve the problems of the day easily and completely. The App comes fully supported by a certified Salesforce expert, ready to help you implement whatever it is you need.

Top keywords

automation2×2.30%
salesforce2×2.30%
spigots2×2.30%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Spigots

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Spigots

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

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Which works better for small vs large Salesforce AppExchange admins?

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