Is MinervaCQ or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Both MinervaCQ and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS offer paid plans only. MinervaCQ starts at paid; Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose MinervaCQ or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

AppRanks cannot separate these two on rating, because neither publishes one. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS does carry the larger published review base (25 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, MinervaCQ or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Both apps are one-click installs from the Salesforce AppExchange. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS has the deeper published review base (25 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

MinervaCQ typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between MinervaCQ and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Migration support varies by app and category. MinervaCQ and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from MinervaCQ" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

MinervaCQ vs Contacto — Salesforce

MinervaCQ vs Contacto

Name: MinervaCQ
Availability: OnlineOnly

Side-by-side comparison · 24 data points

MinervaCQ

No rating yet

Unlock the benefits of AI-driven, next gen agent assist capabilities powered by adaptive workflows with the Minera CQ Agent Assist Adapter for Salesforce - a pre-built integration that will help you optimize your existing Salesforce processes and vision.

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1. Listing metadata

Field-level data

	MinervaCQ	Contacto
Tagline	“Unlock the benefits of AI-driven, next gen agent assist capabilities powered by adaptive workflows with the Minera CQ Agent Assist Adapter for Salesforce - a pre-built integration that will help you optimize your existing Salesforce processes and vision. ”255 chars	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars
Description	1018 / 2000 chars51% used	788 / 2000 chars39% used
Screenshots	—	—
Languages	enites	en
Platforms	Salesforce	Salesforce
Developer	Minerva CQ	Plivo, Inc.
Listed

At a glance

8 metrics · auto-computed

Feature comparison between MinervaCQ and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS
Metric	MinervaCQ	Contacto — Omnichannel Contact Center \| Call Center \| Voice, Chat, WhatsApp, SMS
Rating	—	5.0 ★
Total reviews	0	25
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 6 tiers
Listed features	★ 9	3
Languages	3 supported	1 supported
Listed since	Aug 2023	Aug 2022

Last updated	—	—

3. Features

As listed by each developer

MinervaCQ

Unique AI-driven workflows adapt, in real-time, to the conversation giving the agent the precise steps and dynamic guidance needed to confidently and quickly resolve a customer issue or close a sale.
The optimal workflow (shortest/best) is identified and generated by AI for the customer's particular journey in real-time.
Consolidates data from different systems, by pulling only relevant data (CRM, billing, shipping, fulfillment etc) at the right time in the conversation when needed.
Agent experiences are "keyboardless" for information capture when customer utterances are automatically captured for form completion (e.g. name/address capture).
Knowledge surfacing provides the right answer and snippets of knowledge rather than the entire knowledge base article. This saves time and decreases cognitive load for agents.
Extractive summarization at the end of each call or chat provide the key actions taken in the interaction and are instantly pushed back into CRM and other enterprise systems of record.
100% of interactions receive an AI-generated CSAT and NPS score, at the end of each interaction, as well as a view of the sentiment progression throughout the interaction
Automates quality assurance (QA), monitors compliance, and provides recommendations for agent training.
Real-time insights into agent interactions and key metrics are provided to team leads and supervisors for timely support and intervention.

Contacto

SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.

Keyword	MinervaCQ	Contacto
your customer	Not ranked	#6
agent	#8	Not ranked
customer	Not ranked	#8
user-friendly	Not ranked	#8
nps csat	#11	Not ranked

6. App details

Long-form description · keyword frequency

MinervaCQ

Unlock the benefits of real-time agent guidance with the Minerva CQ adapter for Salesforce. Minerva CQ provides a full set of agent assist capabilities. Here's how it works. 1. Before the call/chat – contextual customer journey data is provided to the agent 2. When customer states his/her issue – optimal workflow automatically surfaces to resolve the issue 3. During the conversation – workflow adapts, in real-time, to what’s being said in the conversation, automatically grabbing data from different systems, capturing information to complete fields, and shaving off unnecessary steps. 4. Enriching the conversation – agents are coached with dialogue suggestions, behavioral cues, and knowledge surfacing (answers, articles, forms, videos, etc ) throughout the call/chat 5. After the call/chat – Auto summary instantly provides passive CSAT & NPS scores, sentiment progression, call/chat drivers, and topics /decisions for 100% of interactions. Information then imports into the CRM or system of record.

Top keywords

call4×2.70%
call chat4×2.70%
chat4×2.70%
agent3×2.03%
conversation3×2.03%
automatically2×1.35%
cq2×1.35%
customer2×1.35%
data2×1.35%
information2×1.35%
issue2×1.35%
minerva2×1.35%

Contacto

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%

MinervaCQ vs Contacto

MinervaCQ

1. Listing metadata

Contacto

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is MinervaCQ or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Should I choose MinervaCQ or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Which is faster to set up, MinervaCQ or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between MinervaCQ and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?