MinervaCQ is the #109 ranked field service app on Salesforce, as a paid app, as of Sep 11, 2026.
MinervaCQ is a Salesforce AppExchange app by Minerva CQ.
AppRanks data: MinervaCQ ranks #109 in Field Service on Salesforce AppExchange, placing it in the top 91% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
MinervaCQ is a newly-listed Salesforce app with a limited review volume. It is listed in the Field Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Minerva CQ — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from MinervaCQ?
See MinervaCQ's alternatives ranked by audit score, rating, and review velocity.
About MinervaCQ
How MinervaCQ works
Unlock the benefits of real-time agent guidance with the Minerva CQ adapter for Salesforce. Minerva CQ provides a full set of agent assist capabilities. Here's how it works. 1. Before the call/chat – contextual customer journey data is provided to the agent 2. When customer states his/her issue – optimal workflow automatically surfaces to resolve the issue 3. During the conversation – workflow adapts, in real-time, to what’s being said in the conversation, automatically grabbing data from different systems, capturing information to complete fields, and shaving off unnecessary steps. 4. Enriching the conversation – agents are coached with dialogue suggestions, behavioral cues, and knowledge surfacing (answers, articles, forms, videos, etc ) throughout the call/chat 5. After the call/chat – Auto summary instantly provides passive CSAT & NPS scores, sentiment progression, call/chat drivers, and topics /decisions for 100% of interactions. Information then imports into the CRM or system of record.
Key features
- Unique AI-driven workflows adapt, in real-time, to the conversation giving the agent the precise steps and dynamic guidance needed to confidently and quickly resolve a customer issue or close a sale.
- The optimal workflow (shortest/best) is identified and generated by AI for the customer's particular journey in real-time.
- Consolidates data from different systems, by pulling only relevant data (CRM, billing, shipping, fulfillment etc) at the right time in the conversation when needed.
- Agent experiences are "keyboardless" for information capture when customer utterances are automatically captured for form completion (e.g. name/address capture).
- Knowledge surfacing provides the right answer and snippets of knowledge rather than the entire knowledge base article. This saves time and decreases cognitive load for agents.
- Extractive summarization at the end of each call or chat provide the key actions taken in the interaction and are instantly pushed back into CRM and other enterprise systems of record.
- 100% of interactions receive an AI-generated CSAT and NPS score, at the end of each interaction, as well as a view of the sentiment progression throughout the interaction
- Automates quality assurance (QA), monitors compliance, and provides recommendations for agent training.
- Real-time insights into agent interactions and key metrics are provided to team leads and supervisors for timely support and intervention.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- Real-Time Agent GuidanceProvide agents with real-time assistance to improve customer interactions.
Category rankings
As of Sep 11, 2026- Field Service#109of 120Top 91%
- Agent Productivity#230of 308Top 75%
- Customer Service#1043of 1,137Top 92%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
MinervaCQ ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
Competitors & alternatives
MinervaCQ doesn't have curated competitor matchups yet. Other tracked field service apps on Salesforce:
Frequently asked questions
What is MinervaCQ?
MinervaCQ is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2023. It is listed under the Field Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Minerva CQ.
Is MinervaCQ free?
MinervaCQ does not offer a permanent free plan on Salesforce. Pricing starts at 10, and the listed tiers are Agent Assist. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses MinervaCQ?
MinervaCQ is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Field Service category on Salesforce.
Where does MinervaCQ rank on Salesforce?
MinervaCQ currently sits at position #109 in the Field Service category on Salesforce. That places it in the top 91% of 120 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does MinervaCQ integrate with?
MinervaCQ lists 3 integrations on its Salesforce marketplace page. The most prominent are Service Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does MinervaCQ support?
MinervaCQ declares support for 3 languages on its Salesforce marketplace listing: en, it, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.