Which works better for small vs large Salesforce AppExchange admins?

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). MinervaCQ typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Fastcall CTI: Native vs MinervaCQ — Salesforce

Fastcall CTI vs MinervaCQ

Side-by-side comparison · 24 data points

Fastcall CTI

4.9·124reviews

Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.

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1. Listing metadata

Field-level data

	Fastcall CTI	MinervaCQ
Tagline	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars	“Unlock the benefits of AI-driven, next gen agent assist capabilities powered by adaptive workflows with the Minera CQ Agent Assist Adapter for Salesforce - a pre-built integration that will help you optimize your existing Salesforce processes and vision. ”255 chars
Description	1198 / 2000 chars60% used	1018 / 2000 chars51% used
Screenshots	—	—
Languages	en	enites
Platforms	Salesforce	Salesforce
Developer	Fastcall	Minerva CQ
Listed	October 3, 2013

At a glance

8 metrics · auto-computed

Feature comparison between Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and MinervaCQ
Metric	Fastcall CTI: Native Lightning Dialer \| Inbound IVR Phone Routing \| SMS \| Mobile	MinervaCQ
Rating	4.9 ★	—
Total reviews	124	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	9	9
Languages	1 supported	3 supported
Listed since	Oct 2013	Aug 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs MinervaCQ's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile at paid, MinervaCQ at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. MinervaCQ's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile; mid-market and enterprise admins with specific feature requirements should evaluate both — MinervaCQ's 0-review base may include the workflow context that matches your specific use case better than Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit • MinervaCQ audit

Last updated	—	—

3. Features

As listed by each developer

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.

MinervaCQ

Unique AI-driven workflows adapt, in real-time, to the conversation giving the agent the precise steps and dynamic guidance needed to confidently and quickly resolve a customer issue or close a sale.
The optimal workflow (shortest/best) is identified and generated by AI for the customer's particular journey in real-time.
Consolidates data from different systems, by pulling only relevant data (CRM, billing, shipping, fulfillment etc) at the right time in the conversation when needed.
Agent experiences are "keyboardless" for information capture when customer utterances are automatically captured for form completion (e.g. name/address capture).
Knowledge surfacing provides the right answer and snippets of knowledge rather than the entire knowledge base article. This saves time and decreases cognitive load for agents.
Extractive summarization at the end of each call or chat provide the key actions taken in the interaction and are instantly pushed back into CRM and other enterprise systems of record.

Keyword	Fastcall CTI	MinervaCQ
salesforce mobile	#1	Not ranked
mobile	#2	Not ranked
mobile app	#2	Not ranked
agent	Not ranked	#8
nps csat	Not ranked	#11

7. App details

Long-form description · keyword frequency

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%
directly2×1.11%
phone and sms2×1.11%

MinervaCQ

Unlock the benefits of real-time agent guidance with the Minerva CQ adapter for Salesforce. Minerva CQ provides a full set of agent assist capabilities. Here's how it works. 1. Before the call/chat – contextual customer journey data is provided to the agent 2. When customer states his/her issue – optimal workflow automatically surfaces to resolve the issue 3. During the conversation – workflow adapts, in real-time, to what’s being said in the conversation, automatically grabbing data from different systems, capturing information to complete fields, and shaving off unnecessary steps. 4. Enriching the conversation – agents are coached with dialogue suggestions, behavioral cues, and knowledge surfacing (answers, articles, forms, videos, etc ) throughout the call/chat 5. After the call/chat – Auto summary instantly provides passive CSAT & NPS scores, sentiment progression, call/chat drivers, and topics /decisions for 100% of interactions. Information then imports into the CRM or system of record.

Top keywords

call4×2.70%
call chat4×2.70%
chat4×2.70%
agent3×2.03%
conversation3×2.03%
automatically2×1.35%
cq2×1.35%
customer2×1.35%
data2×1.35%

Fastcall CTI vs MinervaCQ

Fastcall CTI

1. Listing metadata

MinervaCQ

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Fastcall CTI · 4 changes

MinervaCQ · 0 changes

7. App details

Frequently asked

Is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or MinervaCQ cheaper?

Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or MinervaCQ?

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or MinervaCQ?

Which works better for small vs large Salesforce AppExchange admins?

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