Which has better reviews, Conga Composer | Document generation and reporting for Salesforce made easy or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Conga Composer | Document generation and reporting for Salesforce made easy has the higher average rating (4.7★ from 950 reviews) compared to InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud (4.0★ from 2 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Conga Composer | Document generation and reporting for Salesforce made easy or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Conga Composer | Document generation and reporting for Salesforce made easy holds the higher average rating (4.7★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Both apps are one-click installs from the Salesforce AppExchange. Conga Composer | Document generation and reporting for Salesforce made easy has the deeper published review base (950 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Conga Composer | Document generation and reporting for Salesforce made easy typically suits early-stage and growth-mode teams based on its published review base (950 reviews). InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Conga Composer | Document generation and reporting for Salesforce made easy and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Migration support varies by app and category. Conga Composer | Document generation and reporting for Salesforce made easy and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Conga Composer | vs InGenius | For — Salesforce

Conga Composer | Document generation and reporting for Salesforce made easy vs InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud

Side-by-side comparison · 24 data points

Conga Composer | Document generation and reporting for Salesforce made easy

4.7·950reviews

Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source.

salesforcepaid

1. Listing metadata

Field-level data

	Conga Composer \| Document generation and reporting for Salesforce made easy	InGenius \| For Service Cloud Voice Partner Telephony, Genesys Cloud
Tagline	“Automatically generate your most critical company documents, such as proposals and quotes, contracts, bills and invoices, and customer communications documents using pre-built or customized templates automatically populated with data from any source. ”252 chars	“InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce.”238 chars
Description	961 / 2000 chars48% used	655 / 2000 chars33% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Conga	Upland Software

At a glance

8 metrics · auto-computed

Feature comparison between Conga Composer | Document generation and reporting for Salesforce made easy and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud
Metric	Conga Composer \| Document generation and reporting for Salesforce made easy	InGenius \| For Service Cloud Voice Partner Telephony, Genesys Cloud
Rating	★ 4.7 ★	4.0 ★
Total reviews	★ 950	2
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	5
Languages	16 supported	1 supported
Listed since	Nov 2009	Jul 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Conga Composer | Document generation and reporting for Salesforce made easy is the stronger choice for most Salesforce AppExchange admins — 4.7★ vs InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Conga Composer | Document generation and reporting for Salesforce made easy at paid, InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Conga Composer | Document generation and reporting for Salesforce made easy has the larger user base (950 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Conga Composer | Document generation and reporting for Salesforce made easy; mid-market and enterprise admins with specific feature requirements should evaluate both — InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's 2-review base may include the workflow context that matches your specific use case better than Conga Composer | Document generation and reporting for Salesforce made easy's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Conga Composer | Document generation and reporting for Salesforce made easy audit • InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud audit

Listed	November 10, 2009	July 22, 2021

Last updated	—	—

3. Features

As listed by each developer

Conga Composer | Document generation and reporting for Salesforce made easy

Get up and running quickly with Composer to reduce document delivery time. Gain additional insights with notifications and document history that increase visibility, speeding up team velocity, processes, and business cycles.
Merge data from anywhere into any template with the Conga Composer API. Easily embed document generation solutions into any website, app, and/or platform, and populate documents with data from any system of record while sending and saving as needed.
Fully control standardization and branding of your documents, ensuring everything you send out is accurate and current
Eliminate the risk of data inconsistency across your business cycle, including manual errors and rogue discounting from your teams.
Fully white label your document and agreement process to improve customer experience and lower security risks
Complete, accurate documents to address almost any use case in .PDF, Microsoft Word, Excel, PowerPoint, and HTML formats.
Incorporate professional, complex content such as tables, images, rich text, charts, dashboards, custom fonts, watermarks, and global currencies.
Lower points of friction and speed up time to value with fully embedded and automated solutions directly where your customers and employees operate
Easily integrate into CPQ and CLM processes for your business to speed up your revenue lifecycle

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud

Seamless Open CTI to Salesforce Voice Transition The best solution to bridge your existing Cisco, Avaya, or Genesys telephony to Salesforce Voice without migrating to the cloud or replacing your investment.
AI-Powered Agent Productivity Empower agents with real-time knowledge prompts, customer context, next best action recommendations, and live transcription natively inside Salesforce.
Enhanced AI-Powered Insights Agentforce-powered insights that unify telephony and CRM data. Generate call summaries, classify cases, and surface relevant knowledge articles automatically.
Out of the Box FlexibilitySalesforce Voice agent experience, Command Center for Service, analytics integration, simplified Salesforce administration, and IVR data mapping all included.
Easy Deployment Guided install via web conference. Faster time to value from day one.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Conga Composer \| Document generation and reporting for Salesforce made easy	InGenius \| For Service Cloud Voice Partner Telephony, Genesys Cloud
contact	#112	#70

6. Quality signals

Reviews · velocity · latest sentiment

Signal	Conga Composer \| Document generation and reporting for Salesforce made easy	InGenius \| For Service Cloud Voice Partner Telephony, Genesys Cloud
Average rating	4.7 ★ (950)	4.0 ★ (2)
Rating distribution	573% 418% 30% 20% 19%	5— 4— 3— 2— 1—

5 latest reviews · each app

Conga Composer | Document generation and reporting for Salesforce made easy

Jan 14, 2026
Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal) We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoi

7. App details

Long-form description · keyword frequency

Conga Composer | Document generation and reporting for Salesforce made easy

With Conga Composer, easily create beautiful and accurate digital documents using pre-built or customized templates automatically populated with data from Salesforce. Send consistent and personalized documents that elevate your brand and delight your customers. Generate any document: ✔ Quotes ✔ Proposals ✔ Account plans ✔ Invoices/receipts ✔ Contracts ✔ Work orders ✔ Reports & charts ✔ Shipping documents ✔ And more! Into the following formats: ✔ Word ✔ Excel ✔ PowerPoint ✔ PDF ✔ HTML Extend efficiency with: ✔ Conga Batch: Create and send documents as a batch on a custom schedule ✔ Conga Trigger: Create documents with no clicks using customizable triggers ✔ Conga Composer API: Directly embed Composer into your website, portal, or application Integrations: ✔ Conga Contracts for Salesforce ✔ Conga Grid ✔ Conga Sign Compatible with Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, Communities, Portals, Platform, Salesforce1 & Lightning

Top keywords

conga7×5.69%
documents5×4.07%
cloud4×3.25%
composer3×2.44%
batch2×1.63%
conga composer2×1.63%
contracts2×1.63%
salesforce2×1.63%
send2×1.63%

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud

InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce. Sync agent presence for smarter Omni-Channel routing, map IVR and call data automatically, and control call recording, all within Salesforce Voice. Compatible with Agentforce Service, Agentforce Sales, Financial Services Cloud, Health Cloud, and Government Cloud. A trusted Salesforce partner since 2012, InGenius supports contact centers through every step of the transition. Talk to us about your path forward.

Top keywords

salesforce4×4.49%
cloud3×3.37%
agentforce2×2.25%
call2×2.25%
centers2×2.25%
contact2×2.25%
contact centers2×2.25%
ingenius2×2.25%
salesforce voice2×2.25%
transition2×2.25%

Conga Composer | Document generation and reporting for Salesforce made easy vs InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud

Conga Composer | Document generation and reporting for Salesforce made easy

1. Listing metadata

InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

5 latest reviews · each app

7. App details

Frequently asked

Is Conga Composer | Document generation and reporting for Salesforce made easy or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud cheaper?

Which has better reviews, Conga Composer | Document generation and reporting for Salesforce made easy or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Should I choose Conga Composer | Document generation and reporting for Salesforce made easy or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

Which is faster to set up, Conga Composer | Document generation and reporting for Salesforce made easy or InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Conga Composer | Document generation and reporting for Salesforce made easy and InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?