InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud for Salesforce AppExchange
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud is the #131 ranked agent productivity app on Salesforce, with a 4.0 average rating from 2 reviews, as a paid app, as of Sep 11, 2026.
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud is a Salesforce AppExchange app by Upland Software. With a rating of 4.0★ from 2 reviews, it currently ranks #131 in the Agent Productivity category.
AppRanks data: InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud ranks #131 in Agent Productivity on Salesforce AppExchange, placing it in the top 43% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud is a well-rated Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 2 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Upland Software — established developer track record
Cons
- −Limited review base (2) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?
See InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud's alternatives ranked by audit score, rating, and review velocity.
About InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud
How InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud works
InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce.
Sync agent presence for smarter Omni-Channel routing, map IVR and call data automatically, and control call recording, all within Salesforce Voice. Compatible with Agentforce Service, Agentforce Sales, Financial Services Cloud, Health Cloud, and Government Cloud.
A trusted Salesforce partner since 2012, InGenius supports contact centers through every step of the transition. Talk to us about your path forward.
Key features
- Seamless Open CTI to Salesforce Voice Transition The best solution to bridge your existing Cisco, Avaya, or Genesys telephony to Salesforce Voice without migrating to the cloud or replacing your investment.
- AI-Powered Agent Productivity Empower agents with real-time knowledge prompts, customer context, next best action recommendations, and live transcription natively inside Salesforce.
- Enhanced AI-Powered Insights Agentforce-powered insights that unify telephony and CRM data. Generate call summaries, classify cases, and surface relevant knowledge articles automatically.
- Out of the Box FlexibilitySalesforce Voice agent experience, Command Center for Service, analytics integration, simplified Salesforce administration, and IVR data mapping all included.
- Easy Deployment Guided install via web conference. Faster time to value from day one.
Category rankings
As of Sep 12, 2026- Agent Productivity#131of 308Top 43%
- Integration#174of 358Top 49%
- Customer Service#468of 1,137Top 42%
- It And Administration#719of 1,497Top 49%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
Competitors & alternatives
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud is an app for Salesforce. It currently holds a 4.0-star rating from 2 merchant reviews, and it has been listed on the marketplace since 2021. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Upland Software.
Is InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud free?
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud does not offer a permanent free plan on Salesforce. Pricing starts at 10, and the listed tiers are Plans starting at. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud?
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud rank on Salesforce?
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud currently sits at position #131 in the Agent Productivity category on Salesforce. That places it in the top 43% of 308 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud integrate with?
InGenius | For Service Cloud Voice Partner Telephony, Genesys Cloud lists 5 integrations on its Salesforce marketplace page. The most prominent are Financial Services Cloud, Health Cloud, Government Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.