InGenius Salesforce Voice Transition for Contact Centers
- Category rank
- #128 in Agent Productivity
- Price from
- $10 / user / month (USD)
- Listing audit
- 61/100
InGenius Salesforce Voice Transition for Contact Centers is a Salesforce AppExchange app by Upland Software. With a rating of 4.0★ from 2 reviews, it currently ranks #128 in the Agent Productivity category.
InGenius Salesforce Voice Transition for Contact Centers is the #128 ranked Agent Productivity app on Salesforce, with a 4.0 average rating from 2 reviews, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
InGenius Salesforce Voice Transition for Contact Centers ranks #128 of 316 in Agent Productivity on Salesforce. It holds a 4.0★ average from 2 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2021
Cons
- −Only 2 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About InGenius Salesforce Voice Transition for Contact Centers
How InGenius Salesforce Voice Transition for Contact Centers works
InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce.
Sync agent presence for smarter Omni-Channel routing, map IVR and call data automatically, and control call recording, all within Salesforce Voice. Compatible with Agentforce Service, Agentforce Sales, Financial Services Cloud, Health Cloud, and Government Cloud.
A trusted Salesforce partner since 2012, InGenius supports contact centers through every step of the transition. Talk to us about your path forward.
Key features
- Seamless Open CTI to Salesforce Voice Transition The best solution to bridge your existing Cisco, Avaya, or Genesys telephony to Salesforce Voice without migrating to the cloud or replacing your investment.
- AI-Powered Agent Productivity Empower agents with real-time knowledge prompts, customer context, next best action recommendations, and live transcription natively inside Salesforce.
- Enhanced AI-Powered Insights Agentforce-powered insights that unify telephony and CRM data. Generate call summaries, classify cases, and surface relevant knowledge articles automatically.
