Side-by-side comparison · 24 data points
| Contacto | Azure DevOps/VSTS/TFS Connector | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Bi-Directional Azure DevOps / JIRA/ServiceNow/Zendesk /Xurrent(4Me)- Create and link cases, tasks, bugs, Incidents or any custom or standard object with any work item or issue type, whether on-premises or cloud. For Demo - https://adlsolution.com/contact
| Metric | Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS | Azure DevOps/VSTS/TFS Connector |
|---|---|---|
| Rating | ★ 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 25 | 21 |
| Free plan | — | ★ Yes |
| Pricing | paid | freemium |
| Pricing tiers | ★ 6 tiers | 2 tiers |
| Listed features | 3 | ★ 5 |
| Languages | 1 supported | 1 supported |
| Listed since | Aug 2022 | Jun 2022 |
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and Azure DevOps/VSTS/TFS Connector are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
On pricing, Azure DevOps/VSTS/TFS Connector offers a free tier (freemium) while Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS audit • Azure DevOps/VSTS/TFS Connector audit
| Last updated | — | — |
|---|
| Keyword | Contacto | Azure DevOps/VSTS/TFS Connector |
|---|---|---|
| timely | Not ranked | #1 |
| your customer | #6 | Not ranked |
| servicenow | Not ranked | #6 |
| sync | Not ranked | #6 |
| customer | #8 | Not ranked |
No tracked changes.
Azure DevOps/VSTS/TFS Connector is the cheaper option — it offers a free plan (freemium). Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (5.0★, 25 reviews) and Azure DevOps/VSTS/TFS Connector (5.0★, 21 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS has the deeper published review base (25 vs 21), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). Azure DevOps/VSTS/TFS Connector typically suits early-stage and growth-mode teams based on its published review base (21 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and Azure DevOps/VSTS/TFS Connector both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Azure DevOps/VSTS/TFS Connector" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
