Is Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter cheaper?

Which has better reviews, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (5.0★, 25 reviews) and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter (5.0★, 6 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

AppRanks cannot separate these two on rating — both sit at 5.0★. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS does carry the larger published review base (25 vs 6). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Both apps are one-click installs from the Salesforce AppExchange. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS has the deeper published review base (25 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Migration support varies by app and category. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Contacto vs WorkDial: Salesforce — Salesforce

WorkDial vs Contacto

Side-by-side comparison · 24 data points

WorkDial

5.0·6reviews

Salesforce-native CTI, dialer, and WhatsApp Business calling with AI call analysis built in. Every call and transcript becomes a native Salesforce record the moment it happens. Click-to-call, power dialer, IVR, recording, and BYOA telephony at cost.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Contacto	WorkDial
Tagline	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars	“Salesforce-native CTI, dialer, and WhatsApp Business calling with AI call analysis built in. Every call and transcript becomes a native Salesforce record the moment it happens. Click-to-call, power dialer, IVR, recording, and BYOA telephony at cost.”249 chars
Description	788 / 2000 chars39% used	1100 / 2000 chars55% used
Screenshots	—	—
Languages	en	arenfrdeit+4 more
Platforms	Salesforce	Salesforce
Developer	Plivo, Inc.	ValueText \| WorkDial

At a glance

8 metrics · auto-computed

Feature comparison between Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter
Metric	Contacto — Omnichannel Contact Center \| Call Center \| Voice, Chat, WhatsApp, SMS	WorkDial: Salesforce CTI \| Power Dialer \| AI Call Analytic \| Twilio Call Adapter
Rating	5.0 ★	5.0 ★
Total reviews	★ 25	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 6 tiers	3 tiers
Listed features	3	★ 9
Languages	1 supported	9 supported
Listed since	Aug 2022	Feb 2026

Listed	August 2, 2022	February 27, 2026

Last updated	—	—

3. Features

As listed by each developer

Contacto

SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.

WorkDial

Native Salesforce CTI, not an integration Built as a native Salesforce managed package on Lightning. No plugins, iFrames, middleware, or sync layer. Every call and transcript becomes a native Salesforce record the moment it happens.
AI call analysis, included Transcripts, sentiment, and summaries are written to the call record automatically. Transcripts at every tier; full analysis from Professional up. No add-on, no per-minute AI fees.
WhatsApp Business calling Place WhatsApp Business voice calls from any Salesforce record, alongside standard telephony. Reach customers on the channel they answer, logged like every other call.
Click-to-call and power dialer Call from any record with one click, or run a power dialer through a list. Screen pops, call controls, and dispositions live inside Lightning Experience.
Automatic call logging Calls, outcomes, notes, and recordings log themselves to Salesforce in real time. Reps stop typing after-call notes, and your pipeline data stays complete.
BYOA telephony at cost Bring your own Twilio account and pay the carrier directly, at cost, with no WorkDial markup on minutes. Trial calling is provided so you can start before setting up Twilio.
Your data, your org Records are native to your Salesforce org, and you choose where recordings live: native Salesforce Files, your own Twilio, or your own cloud storage. WorkDial keeps no copy of its own.
Recording, IVR, and routing Record calls, route with IVR and queues, and give supervisors live monitoring and barge-in. Everything a Salesforce-only team needs, without a separate phone system.
Live in a day, trial free Install from AppExchange and connect in a day, not months. Start a 14-day free trial of Professional with AI call analysis on, no credit card required.

Keyword	Contacto	WorkDial
your own	Not ranked	#2
call	Not ranked	#5
install free 14-day	Not ranked	#5
your customer	#6	Not ranked
customer	#7	Not ranked

7. App details

Long-form description · keyword frequency

Contacto

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%
support2×1.80%

WorkDial

WorkDial is a Salesforce-native CTI platform. The dialer, WhatsApp Business calling, and AI call analysis run inside Salesforce, not integrated with it. Native by architecture Every call, transcript, and summary becomes a native Salesforce record the moment it happens. No sync lag, no second system of record. Your records live in your org, you choose where recordings live (including native Salesforce Files), and WorkDial keeps no copy of its own. What you get Click-to-call and a power dialer from any Salesforce record. WhatsApp Business voice calls, alongside standard telephony. AI call analysis included: transcripts, sentiment, and summaries. Automatic call logging: no manual after-call notes. Call recording, IVR, routing, and supervisor monitoring. BYOA telephony: your own Twilio, at carrier cost, no markup. Works in Lightning Experience, Professional edition and up. Most teams are live in a day. Start a 14-day free trial of Professional, no credit card required. Built by the team behind ValueText, the Salesforce-native messaging platform (4.97 stars, 100+ AppExchange reviews).

Top keywords

call5×3.07%
salesforce4×2.45%
live3×1.84%
native3×1.84%
record3×1.84%
ai2×1.23%
ai call2×1.23%
ai call analysis2×1.23%
analysis2×

WorkDial vs Contacto

WorkDial

1. Listing metadata

Contacto

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Contacto · 0 changes

WorkDial · 8 changes

7. App details

Frequently asked

Is Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter cheaper?

Which has better reviews, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Should I choose Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?