Side-by-side comparison · 24 data points
| Contacto | Salesforce Critical Incident Management Customizations Package | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed |
Leverage the best practices and customizations of Salesforce’s very own Critical Incident Center by replicating their specific page layouts, custom fields, and lightning components available in this package.
| Metric | Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS | Salesforce Critical Incident Management Customizations Package |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 25 | 0 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Pricing tiers | 6 tiers | — |
| Listed features | 3 | ★ 4 |
| Languages | 1 supported | 1 supported |
| Listed since | Aug 2022 | Feb 2023 |
Based on the data on this page, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Salesforce Critical Incident Management Customizations Package's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, Salesforce Critical Incident Management Customizations Package offers a free tier (free) while Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS; mid-market and enterprise admins with specific feature requirements should evaluate both — Salesforce Critical Incident Management Customizations Package's 0-review base may include the workflow context that matches your specific use case better than Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS audit • Salesforce Critical Incident Management Customizations Package audit
| Last updated | — | — |
|---|
| Keyword | Contacto | Salesforce Critical Incident Management Customizations Package |
|---|---|---|
| package | Not ranked | #4 |
| your customer | #6 | Not ranked |
| customer | #8 | Not ranked |
| user-friendly | #8 | Not ranked |
| page layouts | Not ranked | #8 |
Salesforce Critical Incident Management Customizations Package is the cheaper option — it offers a free plan (free). Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
AppRanks cannot separate these two on rating, because neither publishes one. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS does carry the larger published review base (25 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS has the deeper published review base (25 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). Salesforce Critical Incident Management Customizations Package typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and Salesforce Critical Incident Management Customizations Package both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce Critical Incident Management Customizations Package" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
