Salesforce Critical Incident Management Customizations Package for Salesforce AppExchange
Salesforce Critical Incident Management Customizations Package is the #49 ranked it management app on Salesforce, with a free plan available, as of July 13, 2026.
Salesforce Critical Incident Management Customizations Package is a Salesforce AppExchange app by Salesforce Labs.
AppRanks data: Salesforce Critical Incident Management Customizations Package ranks #49 in It Management on Salesforce AppExchange, placing it in the top 52% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Salesforce Critical Incident Management Customizations Package is a newly-listed Salesforce app with a limited review volume. It is listed in the It Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
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About Salesforce Critical Incident Management Customizations Package
How Salesforce Critical Incident Management Customizations Package works
Follow in the footsteps of Salesforce's very own Critical Incident Center by adopting their incident management special sauce available as part of this package.
Deliver customer trust and resolve incidents quickly by leveraging our Critical Incident Center customizations on incident page layouts, lightning web components, and custom fields. All of these customizations are available out-of-the-box as part of this package.
Please enable Customer Service Incident Management in Setup before attempting to install this package.
Key features
- Ensure global members work off a standard time zone with a preset lightning time zone component on incident page layout
- Auto-calculate incident, problem, and change request duration with custom fields
- Track the number of cases related to the incident with a custom attached case count field
- View all open and closed incidents while on an incident page layout with the incident list view component
Category rankings
As of Jul 13, 2026- It Management#49of 96Top 52%
- Agent Productivity#137of 306Top 45%
- Customer Service#488of 1,110Top 44%
- It And Administration#771of 1,461Top 53%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Salesforce Critical Incident Management Customizations Package doesn't have curated competitor matchups yet. Other tracked it management apps on Salesforce:
Frequently asked questions
What is Salesforce Critical Incident Management Customizations Package?
Salesforce Critical Incident Management Customizations Package is an app for Salesforce. It is published on Salesforce AppExchange and tracked daily by AppRanks, and it has been listed on the marketplace since 2023. It is listed under the It Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Salesforce Critical Incident Management Customizations Package free?
Salesforce Critical Incident Management Customizations Package offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Salesforce Critical Incident Management Customizations Package?
Salesforce Critical Incident Management Customizations Package is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the It Management category on Salesforce.
Where does Salesforce Critical Incident Management Customizations Package rank on Salesforce?
Salesforce Critical Incident Management Customizations Package currently sits at position #49 in the It Management category on Salesforce. That places it in the top 51% of 96 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.