- Category rank
- #7 in It Management
- Price from
- $114.75 / user / month (USD)
- Listing audit
- 72/100
Remedyforce - IT Service Management and Help Desk is a Salesforce AppExchange app by BMC Software. With a rating of 4.4★ from 50 reviews, it currently ranks #7 in the It Management category.
Remedyforce - IT Service Management and Help Desk is the #7 ranked It Management app on Salesforce, with a 4.4 average rating from 50 reviews, as a paid app, as of Nov 6, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 6, 2026
Remedyforce - IT Service Management and Help Desk ranks #7 of 98 in It Management on Salesforce. It holds a 4.4★ average from 50 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2010
Cons
- −Only 50 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Remedyforce - IT Service Management and Help Desk
How Remedyforce - IT Service Management and Help Desk works
Deliver high-speed IT Service Management that empowers users and accelerates the business. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation. Can be used with Service Cloud when IT is involved to resolve customer issues.
Comprehensive IT Service Management and ITIL functionality includes:
•Incident / Problem Management: Improve customer satisfaction levels, reduce costs with best-practices
•Change / Configuration Management: Integrated configuration item inventory maintains accurate information in the CMDB
•Asset, Client Management, Agentless discovery, Multi-Cloud Discovery: Discover components, cloud instances, relationships with integration to BMC Helix Discovery for Multi-Cloud
•Self-Service, Service Catalog: An intuitive portal for users to resolve issues, submit requests
•Mobile Apps for IT, Business: Perform virtually any task from a mobile device
•Service Level Management, Dashboards, Reporting, and Analytics
•IT / ITIL Best Practices: Reduce training, speed resolution, and mitigate risk
•Knowledge, Release Management, Surveys and Collaboration via Chatter
