Remedyforce - IT Service Management and Help Desk for Salesforce AppExchange
By BMC Software
Remedyforce - IT Service Management and Help Desk is the #9 ranked it management app on Salesforce, with a 4.4 average rating from 50 reviews, as a paid app, as of July 9, 2026.
Remedyforce - IT Service Management and Help Desk is a Salesforce AppExchange app by BMC Software. With a rating of 4.4★ from 50 reviews, it currently ranks #9 in the It Management category.
AppRanks data: Remedyforce - IT Service Management and Help Desk ranks #9 in It Management on Salesforce AppExchange, placing it in the top 10% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Remedyforce - IT Service Management and Help Desk is a well-rated Salesforce app with a limited review volume. It is listed in the It Management category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 50 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by BMC Software — established developer track record
Cons
- −Limited review base (50) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Remedyforce - IT Service Management and Help Desk
How Remedyforce - IT Service Management and Help Desk works
Deliver high-speed IT Service Management that empowers users and accelerates the business. Remedyforce helps you consolidate IT across multiple departments to create a service management hub for digital service innovation. Can be used with Service Cloud when IT is involved to resolve customer issues.
Comprehensive IT Service Management and ITIL functionality includes:
•Incident / Problem Management: Improve customer satisfaction levels, reduce costs with best-practices
•Change / Configuration Management: Integrated configuration item inventory maintains accurate information in the CMDB
•Asset, Client Management, Agentless discovery, Multi-Cloud Discovery: Discover components, cloud instances, relationships with integration to BMC Discovery for Multi-Cloud
•Self-Service, Service Catalog: An intuitive portal for users to resolve issues, submit requests
•Mobile Apps for IT, Business: Perform virtually any task from a mobile device
•Service Level Management, Dashboards, Reporting, and Analytics
•IT / ITIL Best Practices: Reduce training, speed resolution, and mitigate risk
•Knowledge, Release Management, Surveys and Collaboration via Chatter
Key features
- • Resolve 90% of IT issues on the first call, show key business metrics in real time.
- • Understand the intricacies and dependencies of your data center with BMC Discovery for Multi-Cloud.
- • Realize value of your investment in 45 days or less with BMC Enablement.
Category rankings
As of Jul 9, 2026- It Management#9of 96Top 10%
- It And Administration#142of 1,459Top 10%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Remedyforce - IT Service Management and Help Desk ranks for 5 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #8
- Rank #10
- 3.issuesRank #10
Competitors & alternatives
Remedyforce - IT Service Management and Help Deskdoesn't have curated competitor matchups yet. Other tracked it management apps on Salesforce:
Frequently asked questions
What is Remedyforce - IT Service Management and Help Desk?
Remedyforce - IT Service Management and Help Desk is an app for Salesforce. It currently holds a 4.4-star rating from 50 merchant reviews, and it has been listed on the marketplace since 2010. It is listed under the It Management category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by BMC Software.
Is Remedyforce - IT Service Management and Help Desk free?
Remedyforce - IT Service Management and Help Desk does not offer a permanent free plan on Salesforce. Pricing starts at 114.75, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Remedyforce - IT Service Management and Help Desk?
Remedyforce - IT Service Management and Help Desk is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the It Management category on Salesforce.
Where does Remedyforce - IT Service Management and Help Desk rank on Salesforce?
Remedyforce - IT Service Management and Help Desk currently sits at position #9 in the It Management category on Salesforce. That places it in the top 9% of 96 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Remedyforce - IT Service Management and Help Desk integrate with?
Remedyforce - IT Service Management and Help Desk lists 3 integrations on its Salesforce marketplace page. The most prominent are Experience Cloud, Government Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does Remedyforce - IT Service Management and Help Desk support?
Remedyforce - IT Service Management and Help Desk declares support for 6 languages on its Salesforce marketplace listing: en, fr, de, ja, pt, es. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.