Which has better reviews, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS has the higher average rating (5.0★ from 25 reviews) compared to Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving (4.6★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS holds the higher average rating (5.0★ vs 4.6★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Both apps are one-click installs from the Salesforce AppExchange. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS has the deeper published review base (25 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Migration support varies by app and category. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Contacto vs Voice Essentials for — Salesforce

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving vs Contacto

Side-by-side comparison · 24 data points

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

4.6·8reviews

Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Contacto	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
Tagline	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars	“Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.”250 chars
Description	788 / 2000 chars39% used	1186 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Plivo, Inc.	NeuraFlash LLC
Listed

At a glance

8 metrics · auto-computed

Feature comparison between Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving
Metric	Contacto — Omnichannel Contact Center \| Call Center \| Voice, Chat, WhatsApp, SMS	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
Rating	★ 5.0 ★	4.6 ★
Total reviews	★ 25	8
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 6 tiers	1 tier
Listed features	3	★ 9
Languages	1 supported	1 supported
Listed since	Aug 2022	Jul 2022

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving's 4.6★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS at paid, Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS; mid-market and enterprise admins with specific feature requirements should evaluate both — Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving's 8-review base may include the workflow context that matches your specific use case better than Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS audit • Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving audit

Last updated	—	—

3. Features

As listed by each developer

Contacto

SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

Sentiment Advisor - Real-time sentiment analysis ● Understand & Visualize Sentiment during the conversation ● Track sentiment scores for reporting and WFM
Ambient Knowledge - Automatically display Knowledge Articles ● Listen and understand real-time conversations ● Display Knowledge Articles based on conversation context ● Improve agent efficiency and accuracy
Network quality gauge - Ensure your agents connection ● Customizable thresholds for network speed ● Check for Latency with your Amazon Connect instance ● Capture specific speeds for easily sending to supervisors & WFM if there is an issue
Visual Voicemail - Manage voicemails directly in Salesforce ● Collect Voicemails ● Play Voicemail directly in console ● Create Cases with call details and call Transcript ● Create records (Cases, Leads, Tasks, etc) based on Voicemail to manage workflow
After Call Work - Control time spent after calls ● Customizable thresholds for warnings/timeouts ● Toast & Browser Notifications ● Auto-close tab to free up availability
Agent Wallboard - Track time in status ● Track Time in Status (how long have I been on break? How long have I been taking calls?) ● Dynamic time in utility title allows agents to track time without needing to open the utility ● Real-time Call Metrics
Contact Center Wallboard - Immediate call details ● Supports all Realtime & Historic metrics from AWS ● Configurable Refresh Rate ● Includes Tile and Grid style views ● Configurable SLAs for each metric
Voicemail Drop for High Velocity Sales - Reach a larger audience! ● Create pre-recorded and consistent messaging ● Drop messages when you hit a prospect’s voicemail, and move onto the next prospect ● Hit your outbound dialing quota faster
Mass Provision Users - Get users up and running in no time! ● Mass Select Users to be added to your Contact Center ● Automatically assign Service Cloud Voice licenses & permission sets ● Automatically assign AWS Routing Profiles & Security Profiles

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Contacto	Voice Essentials for Service Cloud Voice - Wallboards \| Analytics \| Time Saving
voice	Not ranked	#4
cloud voice	Not ranked	#4
service cloud voice	Not ranked	#5
your customer	#6	Not ranked
customer	#7	Not ranked

6. App details

Long-form description · keyword frequency

Contacto

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%
support2×1.80%

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020. NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance. Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience. ● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently

Top keywords

call5×2.94%
voice5×2.94%
agent3×1.76%
performance3×1.76%
salesforce3×1.76%
1002×1.18%
ability2×1.18%
amazon2×1.18%

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving vs Contacto

Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving

1. Listing metadata

Contacto

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving cheaper?

Which has better reviews, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Should I choose Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?