Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving for Salesforce AppExchange
Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving is a Salesforce app, with a 4.6 average rating from 8 reviews, as a paid app, as of Jul 15, 2026.
Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving is a Salesforce AppExchange app by NeuraFlash LLC. With a rating of 4.6★ from 8 reviews.
AppRanks data: Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving has been on the Salesforce AppExchange marketplace since 2022 (4 years of tenure) — long-tenure proxy for resilience through platform API and policy changes.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving is a highly rated Salesforce app with a limited review volume. Category data on the canonical marketplace listing is currently incomplete, so AppRanks falls back to platform-wide rather than category-relative comparison for this listing. 8 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.6★) signals consistent merchant satisfaction
- +Published by NeuraFlash LLC — established developer track record
Cons
- −Limited review base (8) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving
How Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving works
As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020.
NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance.
Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience.
● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently
Key features
- Sentiment Advisor - Real-time sentiment analysis ● Understand & Visualize Sentiment during the conversation ● Track sentiment scores for reporting and WFM
- Ambient Knowledge - Automatically display Knowledge Articles ● Listen and understand real-time conversations ● Display Knowledge Articles based on conversation context ● Improve agent efficiency and accuracy
- Network quality gauge - Ensure your agents connection ● Customizable thresholds for network speed ● Check for Latency with your Amazon Connect instance ● Capture specific speeds for easily sending to supervisors & WFM if there is an issue
- Visual Voicemail - Manage voicemails directly in Salesforce ● Collect Voicemails ● Play Voicemail directly in console ● Create Cases with call details and call Transcript ● Create records (Cases, Leads, Tasks, etc) based on Voicemail to manage workflow
- After Call Work - Control time spent after calls ● Customizable thresholds for warnings/timeouts ● Toast & Browser Notifications ● Auto-close tab to free up availability
- Agent Wallboard - Track time in status ● Track Time in Status (how long have I been on break? How long have I been taking calls?) ● Dynamic time in utility title allows agents to track time without needing to open the utility ● Real-time Call Metrics
- Contact Center Wallboard - Immediate call details ● Supports all Realtime & Historic metrics from AWS ● Configurable Refresh Rate ● Includes Tile and Grid style views ● Configurable SLAs for each metric
- Voicemail Drop for High Velocity Sales - Reach a larger audience! ● Create pre-recorded and consistent messaging ● Drop messages when you hit a prospect’s voicemail, and move onto the next prospect ● Hit your outbound dialing quota faster
- Mass Provision Users - Get users up and running in no time! ● Mass Select Users to be added to your Contact Center ● Automatically assign Service Cloud Voice licenses & permission sets ● Automatically assign AWS Routing Profiles & Security Profiles
Keyword rankings
Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving ranks for 7 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #6
- Rank #7
- 3.toastRank #8
Competitors & alternatives
AppRanks tracks competitor sets per category. For Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving, the independent listing audit includes a competitive context section, and the full Salesforce app index shows the broader marketplace landscape this app competes in. Sign up free to surface a side-by-side competitor matrix customized to your tracked apps.
Frequently asked questions
What is Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving?
Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving is an app for Salesforce. It currently holds a 4.6-star rating from 8 merchant reviews, and it has been listed on the marketplace since 2022. AppRanks tracks its category position, review-velocity trend, and the top alternatives in the same space. Developed by NeuraFlash LLC.
Is Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving free?
Voice Essentials for Service Cloud Voice - Wallboards | Analytics | Time Saving does not offer a permanent free plan on Salesforce. Pricing starts at 25000, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.