Voice Essentials for Service Cloud Voice
- Price from
- $25,000 / custom / year (USD)
- Listing audit
- 68/100
Voice Essentials for Service Cloud Voice is a Salesforce AppExchange app by NeuraFlash LLC. With a rating of 4.6★ from 8 reviews.
Voice Essentials for Service Cloud Voice is a Salesforce app, with a 4.6 average rating from 8 reviews, as a paid app, as of Nov 14, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 14, 2026
Voice Essentials for Service Cloud Voice is a Salesforce app. It holds a 4.6★ average from 8 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2022
Cons
- −Only 8 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Voice Essentials for Service Cloud Voice
How Voice Essentials for Service Cloud Voice works
As both a premier Salesforce partner and Amazon Connect Service Delivery Partner, NeuraFlash has delivered 100+ SCV deployments since product launch in July 2020.
NeuraFlash Voice Essentials is purpose-built to fill the gaps in Salesforce’s voice offering. This product uses AWS technology (Lex & Amazon Comprehend) to provide agent & supervisor productivity enhancements as well as Voice Insights, a full set of analytics on your contact center’s performance. Voice Insights give you a 360 view of your call center performance.
Voice Essentials is 100% native to the Salesforce platform, and enhances the agent experience so they can deliver an excellent customer experience.
● Top Level Dashboards and detailed reports to understand performance ● Ability to track metrics and trends ● Total Calls per day (inbound/outbound/transferred) ● Call Abandonment ● Average Agent Handle Time, Wait & Hold Times ● After Call Work Time ● First Call Resolution ● Call Reason by Case Type ● And More! ● Ability to set targets and SLAs and flag when they are met ● Allow supervisors to track long-term KPIs to service customers most efficiently
Key features
- Sentiment Advisor - Real-time sentiment analysis ● Understand & Visualize Sentiment during the conversation ● Track sentiment scores for reporting and WFM
- Ambient Knowledge - Automatically display Knowledge Articles ● Listen and understand real-time conversations ● Display Knowledge Articles based on conversation context ● Improve agent efficiency and accuracy