Is Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or mDrafty | The First Email Service App in Salesforce 💌 cheaper?

Both Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and mDrafty | The First Email Service App in Salesforce 💌 offer paid plans only. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid; mDrafty | The First Email Service App in Salesforce 💌 starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or mDrafty | The First Email Service App in Salesforce 💌?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (5.0★, 25 reviews) and mDrafty | The First Email Service App in Salesforce 💌 (5.0★, 76 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or mDrafty | The First Email Service App in Salesforce 💌?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS holds the higher average rating (5.0★ vs 5.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or mDrafty | The First Email Service App in Salesforce 💌?

Both apps are one-click installs from the Salesforce AppExchange. mDrafty | The First Email Service App in Salesforce 💌 has the deeper published review base (76 vs 25), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). mDrafty | The First Email Service App in Salesforce 💌 typically suits early-stage and growth-mode teams based on its published review base (76 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and mDrafty | The First Email Service App in Salesforce 💌?

Migration support varies by app and category. Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and mDrafty | The First Email Service App in Salesforce 💌 both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Contacto vs mDrafty | The First — Salesforce

mDrafty | The First vs Contacto

Side-by-side comparison · 24 data points

mDrafty | The First

5.0·76reviews

⭐ 4.99 Rating - A Top-Rated Email App for Salesforce. Turn every customer email into complete, owned and actionable history on the right record. ✅ EAC & Email-to-Case Alternative ✅ Shared Inbox ✅ Email Visibility On Records ✅ Email Tracking & Management

salesforcepaid

Change

1. Listing metadata

Field-level data

	Contacto	mDrafty \| The First
Tagline	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars	“⭐ 4.99 Rating - A Top-Rated Email App for Salesforce. Turn every customer email into complete, owned and actionable history on the right record. ✅ EAC & Email-to-Case Alternative ✅ Shared Inbox ✅ Email Visibility On Records ✅ Email Tracking & Management”253 chars
Description	788 / 2000 chars39% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	Plivo, Inc.	GOAT Email

At a glance

8 metrics · auto-computed

Feature comparison between Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and mDrafty | The First Email Service App in Salesforce 💌
Metric	Contacto — Omnichannel Contact Center \| Call Center \| Voice, Chat, WhatsApp, SMS	mDrafty \| The First Email Service App in Salesforce 💌
Rating	★ 5.0 ★	5.0 ★
Total reviews	25	★ 76
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 6 tiers	4 tiers
Listed features	3	★ 9
Languages	1 supported	16 supported
Listed since	Aug 2022	Apr 2021

Listed	August 2, 2022	April 8, 2021

Last updated	—	—

3. Features

As listed by each developer

Contacto

SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.

mDrafty | The First

EMAIL-TO-CASE & EMAIL VISIBILITY ✔ Improve Email-to-Case Workflows ✔ Alternative to Einstein Activity Capture (EAC) ✔ Complete Email Visibility on Any Record ✔ Full Email Threads & Email History ✔ Email Tracking on Standard & Custom Objects ✔ Shared Inbox
ENHANCED EMAIL COMPOSER ✔ Auto Draft Emails ✔ Advanced Email Signatures ✔ Unlimited Daily Email Sending ✔ Enhanced Email Formatting ✔ Predefined Email Content ✔ Email Translation for Multilingual Teams ✔ Built-in Email Spell Check ✔ No Email Body Length
ADVANCED EMAIL THREAD MANAGEMENT ✔ Multi-Threads on all Objects and Records ✔ Smart Inbox Rules & Email Routing ✔ Automated Thread Labels & Categorization ✔ Automated Follow-Ups & Reminders ✔ Control Thread Visibility by Team or Role ✔ Shared Inbox Collab
SHARED INBOX & TEAM COLLABORATION ✔ Shared Mailbox Management ✔ Email Assignment & Ownership ✔ Queue-Based Communication ✔ Team Collaboration on Email Threads ✔ Customer Communication Tracking ✔ Unresolved Email Management ✔ Automated Email Routing
EMAIL TRACKING & REPORTING ✔ Email Activity Tracking ✔ Email Open & Click Tracking ✔ Email Performance Reporting ✔ Response Time Analytics ✔ Team Email Reporting ✔ Email Engagement Analytics ✔ Team Performance Metrics ✔ Customer Communication Analytics
UPGRADED EMAIL TEMPLATE FUNCTIONALITIES ✔ Cross Object Merge Fields ✔ Lightning & Classic Email Templates ✔ Email Template Usage Counter ✔ Retain Original Message when Replying ✔ Advanced Email Template Automation ✔ Dynamic Email Personalization
CUSTOM OBJECT EMAIL MANAGEMENT ✔ Email on Custom Object ✔ Multi-Level Cross Object Merge Fields ✔ Email History on Custom Records ✔ Custom Object Automation ✔ Record-Specific Email Experiences ✔ Related Record Email Context ✔ Cross Object Email Automation
EMAIL SECURITY & GOVERNANCE ✔ Control Email Visibility by Team, Queue & Role ✔ Secure Internal & External Communication ✔ Data Residency ✔ Email Audit Trail & History ✔ Phishing Email Detection & Management ✔ Compliance-Ready Email Governance
OUTLOOK & GMAIL COMPATIBILITY ✔ Outlook Compatible ✔ Gmail Compatible ✔ Alternative to Einstein Activity Capture ✔ Native Email Storage ✔ Complete Email History in Salesforce ✔ Email Attachments Stored in Salesforce ✔ Replace Email Sync Limitations

Keyword	Contacto	mDrafty \| The First
workflow	#99	#79

7. App details

Long-form description · keyword frequency

Contacto

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%
support2×1.80%

mDrafty | The First

Manage inbound and outbound Email directly on Leads, Contacts, Opportunities, Cases, Accounts, and Custom Objects. Improve Email-to-Case workflows, replace Einstein Activity Capture (EAC) limitations, track complete Email Threads, and keep full Email history visible on every record. ✔ Email-to-Case Enhancement ✔ Alternative to Einstein Activity Capture (EAC) ✔ Email Tracking & Email Visibility ✔ Complete Email Threads & Email History ✔ Native Email Storage ✔ Shared Inbox Visibility ✔ Outlook & Gmail Integration ✔ Enhanced Email & EmailMessage Support ✔ Email Templates & Email Automation ✔ Standard & Custom Object Support View all customer Email communication directly on Salesforce records. Improve Email-to-Case processes, increase Email visibility across teams, track Email activity, manage Email Threads, and maintain complete Email history for Sales and Service teams. Ideal for organizations looking for a Shared Inbox experience, Email Tracking, Email Logging, and an alternative to Einstein Activity Capture. Supports Email-to-Case, Shared Inbox workflows, Email Tracking, Email Logging, Email Visibility, Email Collaboration, Outlook, Gmail, Enhanced Email. Start your free trial

Top keywords

email23×15.44%
activity4×2.68%
email-to-case4×2.68%
visibility4×2.68%
activity capture3×2.01%
capture3×2.01%
complete3×2.01%
complete email3×

mDrafty | The First vs Contacto

mDrafty | The First

1. Listing metadata

Contacto

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Contacto · 0 changes

mDrafty | The First · 3 changes

7. App details

Frequently asked

Is Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or mDrafty | The First Email Service App in Salesforce 💌 cheaper?

Which has better reviews, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or mDrafty | The First Email Service App in Salesforce 💌?

Should I choose Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or mDrafty | The First Email Service App in Salesforce 💌?

Which is faster to set up, Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS or mDrafty | The First Email Service App in Salesforce 💌?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS and mDrafty | The First Email Service App in Salesforce 💌?