Should I choose Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Both apps are one-click installs from the Salesforce AppExchange. Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center has the deeper published review base (10 vs 6), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center typically suits early-stage and growth-mode teams based on its published review base (10 reviews). Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Consilium UniAgent™ vs Wildix for Salesforce — Salesforce

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center vs Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony

Side-by-side comparison · 24 data points

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

5.0·10reviews

UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.

salesforcepaid

1. Listing metadata

Field-level data

	Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center	Wildix for Salesforce \| CTI \| VoIP \| UCC \| Cloud \| PBX \| Telephony
Tagline	“UniAgent™ AIPro with advance features like, digital interactions, Transcript posting to CRM, Social media integration, Supervisor features(Silent Monitoring, Barge-in, etc.), Full telephony functions, Click to call, Omnichannel, CRM screen pop.”244 chars	“Wildix is an AI-powered unified communications platform that adapts to your team’s workflow. Boost productivity no matter how your teams work by unifying voice, video & messaging.”179 chars
Description	805 / 2000 chars40% used	1084 / 2000 chars54% used
Screenshots	—	—
Languages	enfrderuzh_CN+2 more	en
Platforms	Salesforce	Salesforce
Developer	Consilium Software Inc	Wildix EE OÜ

At a glance

8 metrics · auto-computed

Feature comparison between Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center and Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony
Metric	Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center	Wildix for Salesforce \| CTI \| VoIP \| UCC \| Cloud \| PBX \| Telephony
Rating	★ 5.0 ★	4.7 ★
Total reviews	★ 10	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 5
Languages	7 supported	1 supported
Listed since	Feb 2014	Jul 2020

Listed	February 18, 2014	July 1, 2020

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center	Wildix for Salesforce \| CTI \| VoIP \| UCC \| Cloud \| PBX \| Telephony
deeper insights	Not ranked	#2
automated call	Not ranked	#9
video calls	Not ranked	#12
contact	#118	Not ranked

6. App details

Long-form description · keyword frequency

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

New features and capabilities for a more seamless and connected digital experience in the latest release of UniAgent AIPro. UniAgent is now globally available including the Americas, EMEAR, and APJC via Cisco Solutions Plus. Features at glance • Inbound + Outbound Blended Handling • CRM screen pop on call ringing event. • Call activity saving to CRM • Click to call from CRM • Presence list • Missed call details • Agent statistics (AHT, Call handled, AVG handled time) • Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer, Consult and Conf) • Omnichannel Integration (Email, Chat, SMS, etc.) • Supervisor Features (Agent state change, Silent Monitoring, Barge-in, Team messaging, etc.) • Digital Interactions (AI Bot integration) • Transcript posting to CRM • Social Media Integration

Top keywords

call5×4.46%
crm4×3.57%
integration3×2.68%
agent2×1.79%
digital2×1.79%
etc2×1.79%
handled2×1.79%
ready2×1.79%
uniagent2×1.79%

Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony

Your Workflow, Your Way Stop fighting your tools and start closing deals. From automated activity logging to the integrated Wildix Dialpad, we create a seamless flow using advanced CTI to transform Salesforce into a powerhouse for sales and service. Instant Context, Better Service Ditch tab-switching fatigue. With click-to-call and Incoming call popup functionality, your team views history instantly. Our system will auto-detect existing contacts and redirect to their page, ensuring agents have data before they say "hello." Searchable Intelligence Wildix seamlessly injects your call history, meetings, and AI-driven transcriptions into Salesforce. Manage your directory, leads, and tasks directly within the CRM for a truly unifiedworkspace. Beyond the PBX Leverage AI sentiment analysis and sales intelligence to transform raw conversations into custom reports and dashboards. Every Chat, SMS, and WhatsApp message flows automatically into Salesforce, unifying digital touchpoints for a complete 360-degree customer journey across desk phones, mobile apps, or web browsers.

Top keywords

salesforce3×1.99%
call2×1.32%
history2×1.32%
intelligence2×1.32%
sales2×1.32%
service2×1.32%
transform2×1.32%
wildix2×1.32%

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center vs Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony

Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center

1. Listing metadata

Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony cheaper?

Which has better reviews, Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Should I choose Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

Which is faster to set up, Consilium UniAgent™ CRM CTI connector for Cisco, Genesys and AWS Contact Center or Wildix for Salesforce | CTI | VoIP | UCC | Cloud | PBX | Telephony?

See full keyword rankings, install trends, and weekly alerts

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