8x8 XCaas vs Global Inbox

Based on the data on this page, Global Inbox is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs 8x8 XCaas's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

On pricing, 8x8 XCaas offers a free tier (free_to_install) while Global Inbox starts at paid. For early-stage teams validating fit, the free-tier path lets you run the app on real workloads before committing budget.

Recommended by size: small/early-stage admins who need fast install and low risk should default to Global Inbox; mid-market and enterprise admins with specific feature requirements should evaluate both — 8x8 XCaas's 1-review base may include the workflow context that matches your specific use case better than Global Inbox's broader-but-shallower coverage.

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Is 8x8 XCaas or Global Inbox cheaper?

8x8 XCaas is the cheaper option — it offers a free plan (free_to_install). Global Inbox starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, 8x8 XCaas or Global Inbox?

Global Inbox has the higher average rating (5.0★ from 56 reviews) compared to 8x8 XCaas (4.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose 8x8 XCaas or Global Inbox?

Global Inbox holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 8x8 XCaas or Global Inbox?

Both apps are one-click installs from the Salesforce AppExchange. Global Inbox has the deeper published review base (56 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

8x8 XCaas typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Global Inbox typically suits early-stage and growth-mode teams based on its published review base (56 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between 8x8 XCaas and Global Inbox?

Migration support varies by app and category. 8x8 XCaas and Global Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 8x8 XCaas" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.