Can I migrate data between Centro: Achieve Full Control Between Slack and Salesforce and 8x8 XCaas?

Migration support varies by app and category. Centro: Achieve Full Control Between Slack and Salesforce and 8x8 XCaas both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from 8x8 XCaas" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Centro: Achieve Full vs 8x8 XCaas — Salesforce

8x8 XCaas vs Centro

Side-by-side comparison · 24 data points

8x8 XCaas

4.0·1reviews

8x8 for Salesforce seamlessly integrates your 8x8 Contact Center and Work solutions, enhancing communication and productivity within Salesforce.

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	Centro	8x8 XCaas
Tagline	“The top-rated Slack, Microsoft Teams, and Salesforce integration on the AppExchange. An integration that works, and a customer-first support model to help you along the way. MS Teams and Slack Customers love our world-class support and pragmatic approach!”255 chars	“8x8 for Salesforce seamlessly integrates your 8x8 Contact Center and Work solutions, enhancing communication and productivity within Salesforce.”144 chars
Description	1197 / 2000 chars60% used	1137 / 2000 chars57% used
Screenshots	—	—
Languages	en	enfr
Platforms	Salesforce	Salesforce
Developer	Centro LLC	8x8, Inc.
Listed	November 30, 2020	November 14, 2019

At a glance

8 metrics · auto-computed

Feature comparison between Centro: Achieve Full Control Between Slack and Salesforce and 8x8 XCaas
Metric	Centro: Achieve Full Control Between Slack and Salesforce	8x8 XCaas
Rating	★ 5.0 ★	4.0 ★
Total reviews	★ 44	1
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	2 tiers	—
Listed features	★ 9	7
Languages	1 supported	2 supported
Listed since	Nov 2020	Nov 2019

Last updated	—	—

3. Features

As listed by each developer

Centro

View every Slack or Microsoft Teams channel connected to a Salesforce record in one place. Create channels for important customer conversations, surface them in Salesforce with Centro Linked Records, and save hours spent catching up.
Bring Salesforce records into Slack or Microsoft Teams so your team can act in seconds. Build custom notifications with Flow, or let users create their own with Centro Nudges. Notify, respond, and move work forward faster.
Keep Salesforce updated from wherever conversations happen. Create cases or tasks from Slack and Microsoft Teams messages using custom forms, automatically deflect common requests, and streamline even more workflows.
Agentforce for Teams: Access Agentforce directly in Microsoft Teams. Get trusted answers, ask follow-up questions, receive proactive alerts, and update Salesforce records using natural language.
Swarming for Teams: Create Salesforce case swarms in Microsoft Teams with one click. Collaborate, edit records, track updates, and resolve customer issues faster without duplicating work.
Salesforce Channels for Teams: Connect Microsoft Teams chats and channels to any Salesforce record. Collaborate in context, add participants, edit records, and associate shared files with the right opportunity or case.
Support Customers in Slack Connect: Let customers create and manage Salesforce cases from Slack Connect. Route requests, sync messages and status updates, support agent replies, and share surveys—all within the conversation.
Embedded Slack in Experience Cloud: Embed record-linked Slack conversations in Experience Cloud. Users can message and @mention teammates from Salesforce while keeping discussions synchronized across Slack and the customer experience.
Centro Broadcasts lets you send bulk messages to customers, partners, vendors, or internal teams through Slack Connect or Microsoft Teams. Get notified about responses and track every engagement in one place.

8x8 XCaas

Out-of-the-box integration with minimal setup required.
Screen-Pop and Contextual Information: Automatically retrieve and present Salesforce records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions.
Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'.
Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system.
Click to Call: Streamline call initiation by simply clicking on a phone number within Salesforce, eliminating the need for manual entry and saving valuable time.
Embedded experience: Handle interactions directly within the Salesforce interface, streamlining workflows and enabling agents to operate from a single pane of glass.

Keyword	Centro	8x8 XCaas
slack	#2	Not ranked
microsoft teams	#3	Not ranked
keeping teams	#3	Not ranked

7. App details

Long-form description · keyword frequency

Centro

Surround your customer with the team with data and actions. This is the Salesforce, Slack, and Microsoft Teams integration you've been waiting for. Centro saves you hours, increases customer satisfaction, and gives comfort that everything is tied to Salesforce. Keep everything Centro-lized. 🔗 Linked Salesforce records to discover, organize, and engage Slack or MS Teams inside Salesforce. 🧙 Smart channel summary. Spend less time reading and more time engaging. ✨ Agentforce Agents in MS Teams! 🦾 Automate anything in Slack and MS Teams. Create and manage Channels and Chats using Salesforce Flow and our workplace chat triggers 📝 Create Salesforce Forms in Slack or MS Teams, leveraging a shared Salesforce connection. Let anyone in Slack Connect log a Case, for example 😬 Replace Chatter with Slack or MSTeams, embedded in any Salesforce record. A mini-chat client inside of Salesforce! ☁️ We are 100% focused on the Salesforce, Slack, and Microsoft Teams platforms Centro is a truly native UI and workflow experience inside Salesforce, Slack, and Microsoft Teams. One horizontal app to manage. Build out any use case you can imagine, get started today with a 14-day free trial!

Top keywords

salesforce11×6.08%
slack8×4.42%
teams7×3.87%
ms4×2.21%
ms teams4×2.21%
inside3×1.66%
microsoft3×1.66%
microsoft teams3×1.66%
salesforce slack3×1.66%
slack and microsoft3×1.66%
case2×1.10%
centro2×1.10%

8x8 XCaas

- Out-of-the-box integration with minimal setup required. - Screen-Pop and Contextual Information: Automatically retrieve and present CRM records upon initiating or receiving an interaction, offering agents invaluable context, including past call history, to enhance customer interactions. - Interaction Logging and History: Effortlessly record interactions upon completion, accurately linking them to the appropriate record and capturing vital data such as 'Call Duration,' 'Call Recording,' and 'SMS Transcript'. - Automated Record Creation: Automatically generate new records when no match is detected, boosting agent efficiency and ensuring a constantly updated customer relationship system. - Click to Call: Streamline call initiation by simply clicking on a phone number within your CRM, eliminating the need for manual entry and saving valuable time. - Embedded experience: Handle interactions directly within the Salesforce interface, streamlining workflows and enabling users to operate from a single pane of glass. - Configuration and customization: Configure CRM Integration workflows via a self-service administration portal.

Top keywords

call3×1.94%
crm3×1.94%
interactions3×1.94%
record3×1.94%
'call2×1.29%
automatically2×1.29%
customer2×1.29%
history2×1.29%
integration

Frequently asked

Common questions about this comparison

Is Centro: Achieve Full Control Between Slack and Salesforce or 8x8 XCaas cheaper?

8x8 XCaas is the cheaper option — it offers a free plan (free_to_install). Centro: Achieve Full Control Between Slack and Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Centro: Achieve Full Control Between Slack and Salesforce or 8x8 XCaas?

Centro: Achieve Full Control Between Slack and Salesforce has the higher average rating (5.0★ from 44 reviews) compared to 8x8 XCaas (4.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Centro: Achieve Full Control Between Slack and Salesforce or 8x8 XCaas?

Centro: Achieve Full Control Between Slack and Salesforce holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Centro: Achieve Full Control Between Slack and Salesforce or 8x8 XCaas?

Both apps are one-click installs from the Salesforce AppExchange. Centro: Achieve Full Control Between Slack and Salesforce has the deeper published review base (44 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Centro: Achieve Full Control Between Slack and Salesforce typically suits early-stage and growth-mode teams based on its published review base (44 reviews). 8x8 XCaas typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

8x8 XCaas vs Centro

8x8 XCaas

1. Listing metadata

Centro

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Centro · 1 changes

8x8 XCaas · 0 changes

7. App details

Frequently asked

Is Centro: Achieve Full Control Between Slack and Salesforce or 8x8 XCaas cheaper?

Which has better reviews, Centro: Achieve Full Control Between Slack and Salesforce or 8x8 XCaas?

Should I choose Centro: Achieve Full Control Between Slack and Salesforce or 8x8 XCaas?

Which is faster to set up, Centro: Achieve Full Control Between Slack and Salesforce or 8x8 XCaas?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Can I migrate data between Centro: Achieve Full Control Between Slack and Salesforce and 8x8 XCaas?