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Mindsay vs Global Inbox
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Mindsay | Global Inbox | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
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| Developer |
Side-by-side comparison · 24 data points
| Mindsay | Global Inbox | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync
| Metric | Mindsay: Customer Service Chatbot and Agent Handover | Global Inbox |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 2 | ★ 56 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | 1 tier | ★ 4 tiers |
| Listed features | 3 | ★ 9 |
| Languages | 16 supported | 1 supported |
| Listed since | Sep 2020 | Sep 2024 |
Mindsay: Customer Service Chatbot and Agent Handover and Global Inbox are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Mindsay: Customer Service Chatbot and Agent Handover at paid, Global Inbox at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Mindsay: Customer Service Chatbot and Agent Handover audit • Global Inbox audit
| Listed |
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| Last updated | — | — |
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| Keyword | Mindsay | Global Inbox |
|---|---|---|
| complete visibility | Not ranked | #1 |
| inbox email | Not ranked | #1 |
| management automated communications | Not ranked | #1 |
| customers | #8 | Not ranked |
| your customers | #8 | Not ranked |
No tracked changes.
Both Mindsay: Customer Service Chatbot and Agent Handover and Global Inbox offer paid plans only. Mindsay: Customer Service Chatbot and Agent Handover starts at paid; Global Inbox starts at paid. Compare the per-tier features in the Pricing section above before committing.
Mindsay: Customer Service Chatbot and Agent Handover (5.0★, 2 reviews) and Global Inbox (5.0★, 56 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Global Inbox does carry the larger published review base (56 vs 2). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Global Inbox has the deeper published review base (56 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Mindsay: Customer Service Chatbot and Agent Handover typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Global Inbox typically suits early-stage and growth-mode teams based on its published review base (56 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Mindsay: Customer Service Chatbot and Agent Handover and Global Inbox both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Mindsay: Customer Service Chatbot and Agent Handover" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.