Is Heymarket Business SMS and Text Messaging with Customers or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Both Heymarket Business SMS and Text Messaging with Customers and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS offer paid plans only. Heymarket Business SMS and Text Messaging with Customers starts at paid; Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Heymarket Business SMS and Text Messaging with Customers or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Heymarket Business SMS and Text Messaging with Customers (4.9★, 25 reviews) and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (5.0★, 25 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Heymarket Business SMS and Text Messaging with Customers or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Heymarket Business SMS and Text Messaging with Customers or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly, and the Salesforce AppExchange publishes no review base that would let us infer it for these two — read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Heymarket Business SMS and Text Messaging with Customers typically suits early-stage and growth-mode teams based on its published review base (25 reviews). Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Heymarket Business SMS and Text Messaging with Customers and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Migration support varies by app and category. Heymarket Business SMS and Text Messaging with Customers and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Heymarket Business vs Contacto — Salesforce

Heymarket Business SMS and Text Messaging with Customers vs Contacto

Side-by-side comparison · 24 data points

Heymarket Business SMS and Text Messaging with Customers

4.9·25reviews

The highest-rated SMS for Salesforce integration, Heymarket’s Salesforce messaging app allows Salesforce users to send SMS and email from the app easily.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Heymarket Business SMS and Text Messaging with Customers	Contacto
Tagline	“The highest-rated SMS for Salesforce integration, Heymarket’s Salesforce messaging app allows Salesforce users to send SMS and email from the app easily.”153 chars	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars
Description	1114 / 2000 chars56% used	788 / 2000 chars39% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Heymarket	Plivo, Inc.
Listed	September 23, 2019	August 2, 2022

At a glance

8 metrics · auto-computed

Feature comparison between Heymarket Business SMS and Text Messaging with Customers and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS
Metric	Heymarket Business SMS and Text Messaging with Customers	Contacto — Omnichannel Contact Center \| Call Center \| Voice, Chat, WhatsApp, SMS
Rating	4.9 ★	★ 5.0 ★
Total reviews	25	25
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 6 tiers
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Sep 2019	Aug 2022

Last updated	—	—

3. Features

As listed by each developer

Heymarket Business SMS and Text Messaging with Customers

Text and Email Where You Work in Salesforce -Text and email from Leads, contacts, campaigns, accounts, opportunities, and custom objects -Use a handy utility bar to start conversations with any Salesforce Object record -Include SMS and emails in reports
Extend Your Reach with AI-Assisted Conversations -AI translation and auto-replies -One-click message refinement -Contextual thread summaries -Knowledge base-based auto replies
Engage Customers by Adding Texting and Email to Flows -Add texting and email to Flows and Process Builder to automatically engage leads and customers -Create workflows based on customer communication behavior, attributes, and messages
Automate Your Text Messaging and Email -Precision Triggers: Instant messaging via keywords or behavior. -Lifecycle Ops: Auto-segment contacts and enroll in nurture flows. -Smart Workflows: Rank priorities to execute mission-critical logic first.
Reach More People With 2-Way Bulk Texting and Email -Send targeted bulk SMS, MMS, and email directly to List Views -Send surveys to measure CSAT and get instant feedback -Segment contacts based on preferences -Nurture leads with omnichannel campaigns
Improve Team Productivity by 10x -Automatically route and assign texts and emails to the right agent -Collaborate directly on conversation threads with private comments and Salesforce native notifications -Stay on task with reminders
Expedite Communications -Set auto replies during and after business hours -Schedule follow-ups and appointment reminders -Expedite paperwork with picture messages -Teams that use Heymarket improve response rates by 4x
Work Better Together with Group Text Messaging -Chat with multiple contacts at the same time in a single, easy-to-manage conversation -Allow contacts to initiate group messages and respond to incoming texts -Send and receive group texts from Salesforce
Meet Customers Where They Are with Web Chat, SMS, and Email -Give customers an easy path to start conversations on your website -Respond over chat or follow up without leaving Salesforce -Gather contact details on Heymarket forms that sync to SFDC

Contacto

SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.

Keyword	Heymarket Business SMS and Text Messaging with Customers	Contacto
workflow	#104	#99

6. App details

Long-form description · keyword frequency

Heymarket Business SMS and Text Messaging with Customers

More Powerful Heymarket Features: Essentials -New or existing phone numbers -One-click domain setup -SMS, email, MMS support -Bring your own landline number or from any carrier -Call forwarding -Unlimited contacts -AI-assisted text messaging and email Outbound Communication -Templates -List broadcasts -Campaigns -Outreach reports -List segmentation -Automations Surveys, Reports, and Analytics -CSAT surveys -Track both email and texting on the message object for Salesforce reports -Message volume reports -Team productivity reports -Customer sentiment reports Security and Compliance -SAML-based SSO -Hide PII -Custom user roles and permissions -SSL security -Opt-in management -SOC 2 Type 2 compliant -HIPAA compliant Heymarket's customers report a 78.4% faster Time to Go Live and 61% faster Estimated ROI compared to other solutions in our category (source: G2). Heymarket's Ratings in Conversational Customer Engagement category: 94% rating for Ease of Use 96% rating for Seamless Escalation 98% rating for Multipurpose Engagement 98% rating for Simultaneous Multichannel

Top keywords

reports6×4.03%
rating4×2.68%
email3×2.01%
-list2×1.34%
982×1.34%
98 rating2×1.34%
category2×1.34%
compliant2×1.34%
engagement2×1.34%
faster2×1.34%
heymarket's2×1.34%
security2×1.34%

Contacto

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%

Heymarket Business SMS and Text Messaging with Customers vs Contacto

Heymarket Business SMS and Text Messaging with Customers

1. Listing metadata

Contacto

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Heymarket Business SMS and Text Messaging with Customers or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Which has better reviews, Heymarket Business SMS and Text Messaging with Customers or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Should I choose Heymarket Business SMS and Text Messaging with Customers or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Which is faster to set up, Heymarket Business SMS and Text Messaging with Customers or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Heymarket Business SMS and Text Messaging with Customers and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?