Heymarket Business SMS and Text Messaging with Customers for Salesforce AppExchange
By Heymarket
Heymarket Business SMS and Text Messaging with Customers is the #21 ranked agent productivity app on Salesforce, with a 4.9 average rating from 25 reviews, as a paid app, as of Sep 12, 2026.
Heymarket Business SMS and Text Messaging with Customers is a Salesforce AppExchange app by Heymarket. With a rating of 4.9★ from 25 reviews, it currently ranks #21 in the Agent Productivity category.
AppRanks data: Heymarket Business SMS and Text Messaging with Customers ranks #21 in Agent Productivity on Salesforce AppExchange, placing it in the top 7% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Heymarket Business SMS and Text Messaging with Customers is a category-leading Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 25 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (4.9★) signals consistent merchant satisfaction
- +Published by Heymarket — established developer track record
Cons
- −Limited review base (25) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Heymarket Business SMS and Text Messaging with Customers
How Heymarket Business SMS and Text Messaging with Customers works
More Powerful Heymarket Features:
Essentials -New or existing phone numbers -One-click domain setup -SMS, email, MMS support -Bring your own landline number or from any carrier -Call forwarding -Unlimited contacts -AI-assisted text messaging and email
Outbound Communication -Templates -List broadcasts -Campaigns -Outreach reports -List segmentation -Automations
Surveys, Reports, and Analytics -CSAT surveys -Track both email and texting on the message object for Salesforce reports -Message volume reports -Team productivity reports -Customer sentiment reports
Security and Compliance -SAML-based SSO -Hide PII -Custom user roles and permissions -SSL security -Opt-in management -SOC 2 Type 2 compliant -HIPAA compliant
Heymarket's customers report a 78.4% faster Time to Go Live and 61% faster Estimated ROI compared to other solutions in our category (source: G2).
Heymarket's Ratings in Conversational Customer Engagement category: 94% rating for Ease of Use 96% rating for Seamless Escalation 98% rating for Multipurpose Engagement 98% rating for Simultaneous Multichannel
Key features
- Text and Email Where You Work in Salesforce -Text and email from Leads, contacts, campaigns, accounts, opportunities, and custom objects -Use a handy utility bar to start conversations with any Salesforce Object record -Include SMS and emails in reports
- Extend Your Reach with AI-Assisted Conversations -AI translation and auto-replies -One-click message refinement -Contextual thread summaries -Knowledge base-based auto replies
- Engage Customers by Adding Texting and Email to Flows -Add texting and email to Flows and Process Builder to automatically engage leads and customers -Create workflows based on customer communication behavior, attributes, and messages
- Automate Your Text Messaging and Email -Precision Triggers: Instant messaging via keywords or behavior. -Lifecycle Ops: Auto-segment contacts and enroll in nurture flows. -Smart Workflows: Rank priorities to execute mission-critical logic first.
- Reach More People With 2-Way Bulk Texting and Email -Send targeted bulk SMS, MMS, and email directly to List Views -Send surveys to measure CSAT and get instant feedback -Segment contacts based on preferences -Nurture leads with omnichannel campaigns
- Improve Team Productivity by 10x -Automatically route and assign texts and emails to the right agent -Collaborate directly on conversation threads with private comments and Salesforce native notifications -Stay on task with reminders
- Expedite Communications -Set auto replies during and after business hours -Schedule follow-ups and appointment reminders -Expedite paperwork with picture messages -Teams that use Heymarket improve response rates by 4x
- Work Better Together with Group Text Messaging -Chat with multiple contacts at the same time in a single, easy-to-manage conversation -Allow contacts to initiate group messages and respond to incoming texts -Send and receive group texts from Salesforce
- Meet Customers Where They Are with Web Chat, SMS, and Email -Give customers an easy path to start conversations on your website -Respond over chat or follow up without leaving Salesforce -Gather contact details on Heymarket forms that sync to SFDC
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
- List SegmentationSegment lists to tailor communications and improve engagement.
- Template ManagementCreate and manage templates for consistent branding and messaging.
- WhatsApp MessagingEngage customers through direct WhatsApp messaging for support and updates.
Category rankings
As of Sep 12, 2026- Agent Productivity#21of 308Top 7%
- Customer Service#66of 1,137Top 6%
- Sales#112of 1,766Top 7%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Heymarket Business SMS and Text Messaging with Customers ranks for 27 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #3
- 3.sms appRank #4
Competitors & alternatives
Heymarket Business SMS and Text Messaging with Customers doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Heymarket Business SMS and Text Messaging with Customers?
Heymarket Business SMS and Text Messaging with Customers is an app for Salesforce. It currently holds a 4.9-star rating from 25 merchant reviews, and it has been listed on the marketplace since 2019. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Heymarket.
Is Heymarket Business SMS and Text Messaging with Customers free?
Heymarket Business SMS and Text Messaging with Customers does not offer a permanent free plan on Salesforce. Pricing starts at 7.5, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Heymarket Business SMS and Text Messaging with Customers?
Heymarket Business SMS and Text Messaging with Customers is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does Heymarket Business SMS and Text Messaging with Customers rank on Salesforce?
Heymarket Business SMS and Text Messaging with Customers currently sits at position #21 in the Agent Productivity category on Salesforce. That places it in the top 7% of 308 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Heymarket Business SMS and Text Messaging with Customers integrate with?
Heymarket Business SMS and Text Messaging with Customers lists 2 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.